- Company Name
- GBIT (Global Bridge InfoTech Inc)
- Job Title
- Business Analyst
- Job Description
-
Job Title:
Business Analyst
Role Summary:
Detail‑oriented Business Analyst specializing in e‑commerce, bridging business requirements with technology solutions. Collaborates with stakeholders to define, document, and validate functional specifications, ensuring seamless execution of digital transformation initiatives.
Expatations:
- 5+ years of business analysis experience, preferably in e‑commerce, retail, or digital platforms.
- Strong analytical, problem‑solving, and communication skills.
- Proficiency in SQL, Excel and data visualization tools (Power BI, Tableau, Google Data Studio).
- Experience in Agile/Scrum environments using JIRA, Confluence or Azure DevOps.
- Ability to interface effectively with both technical and non‑technical stakeholders.
Key Responsibilities:
- Partner with product managers, engineering, and UI/UX teams to gather and document business requirements, use cases, and functional specifications.
- Conduct market research, competitor analysis, and customer behavior studies to inform product and platform enhancements.
- Translate business goals into technical requirements, user stories, process flows, and data‑driven insights.
- Analyze customer journeys, conversion funnels, and order‑management workflows to recommend optimizations.
- Evaluate e‑commerce platform performance using analytics, driving improvement initiatives.
- Coordinate requirement workshops, sprint planning, and UAT to validate enhancements.
- Work with technical teams on integrations (payment gateways, ERP, CRM, OMS, third‑party logistics).
- Support A/B testing, personalization, SEO/SEM, and other digital marketing tactics.
- Prepare BRDs, FSDs, and process documentation for internal and external stakeholders.
Required Skills:
- Business Analysis; E‑commerce ecosystem knowledge (catalog, pricing, promotions, cart, checkout, fulfillment, returns).
- Familiarity with platforms: Shopify, Magento, WooCommerce, Salesforce Commerce Cloud or equivalent.
- SQL, Excel, Power BI, Tableau, Google Data Studio.
- Agile/Scrum methodologies; JIRA, Confluence, or Azure DevOps.
Required Education & Certifications:
- Bachelor’s or Master’s degree in Business Administration, Computer Science, Information Systems or related field.