OSPREY LONDON

About the Company

Welcome to OSPREY LONDON, a British brand founded in 1980 by designer and entrepreneur Graeme Ellisdon. We launched from a hayloft in Hertfordshire, as an accessories brand with a proud history of doing things our own way. What started with handmade belts sold to some of London's most prestigious UK stores, has grown into an independent, British business that celebrates individuality, creative expression and damn fine quality.

Everything we do, from designing bags to crafting collaborations, is fueled by a desire to excite and delight ourselves and those around us. The result? An explosion of products and experiences for the wonderful weirdos who find joy in the unexpected.

Privately owned by the Ellisdon family.

WE ARE RECRUITING! Please check out our website for current vacancies: https://www.ospreylondon.com/careers

Listed Jobs

Company Name

OSPREY LONDON

Job Title

Ecommerce Executive

Job Description

**Job Title:** Ecommerce Executive **Role Summary:** Provide day‑to‑day trading and performance support for an e‑commerce site. Drive trading plans, conversion optimisation and merchandising execution to increase revenue, conversion rate and margin while ensuring a customer‑centric, commercially effective online experience. **Expectations:** * Deliver measurable improvements in conversion, revenue per session and margin. * Identify and act on underperformance opportunities, escalating issues promptly. * Align onsite activity with commercial priorities, stock levels and margin targets. * Produce clear, actionable insights for weekly performance reviews. **Key Responsibilities:** * Support daily, weekly and monthly trading activities, monitoring key metrics (revenue, conversion rate, AOV, return rate, margin). * Execute the e‑commerce trading calendar – campaigns, product launches, peak periods, promotions. * Analyse funnel performance and customer journeys across devices; identify drop‑off points. * Coordinate with UX/Technology partners to scope and run CRO tests; track and report results. * Implement merchandising rules (sorting logic, promotional rules) and ensure pricing, promotion and availability data are accurate. * Monitor category and product performance (sell‑through, returns, full‑price vs off‑price trends). * Maintain e‑commerce dashboards, update reporting accuracy, support forecasting, planning and post‑campaign analysis. * Collaborate with Merchandising, Marketing and Technology teams to deliver smooth campaign launches, onsite execution and post‑launch reviews. **Required Skills:** * 2+ years of experience in e‑commerce trading, merchandising or digital performance (fashion, lifestyle or retail preferred). * Strong analytical mindset with advanced Excel skills; ability to work confidently with large data sets. * Practical focus – translate data insights into actionable improvements. * Detail‑oriented, customer‑journey focused, usability awareness. * Comfortable prioritising tasks in a fast‑moving, cross‑functional environment. * Proactive, willing to challenge constructively. * Excellent communication and organisational skills. **Required Education & Certifications:** * Bachelor’s degree in Business, Marketing, Commerce or related field (or equivalent experience). * No specific certifications required, but knowledge of e‑commerce platforms, analytics tools and CRO frameworks is advantageous.

Great gaddesden, United kingdom

On site

Junior

12-02-2026

Company Name

OSPREY LONDON

Job Title

CRM Executive

Job Description

**Job Title:** CRM Executive **Role Summary:** Develop and execute data‑driven customer relationship strategies through email and SMS campaigns, lifecycle marketing, and automation to boost engagement, retention, and revenue. Report to the Head of Marketing and collaborate with marketing, e‑commerce, and merchandising teams. **Expectations:** - Deliver end‑to‑end email and SMS campaign planning, execution, and reporting. - Build and maintain audience segments and automated flows. - Provide actionable insights via dashboards and KPI reports. - Ensure GDPR‑compliant data handling and align communications with brand guidelines. - Contribute to the design and rollout of a loyalty/VIP program. **Key Responsibilities:** - Own the email briefing process; coordinate with designers to produce on‑brand content. - Plan, build, schedule, QA, and send email & SMS campaigns per the marketing calendar. - Create and manage customer segments based on behaviour, lifecycle stage, and purchase history. - Track and analyze CRM metrics (open rate, CTR, CTOR, conversion, revenue contribution) and present optimization recommendations. - Maintain and enhance automated flows (welcome, post‑purchase, cart abandonment, re‑engagement) and identify new automation opportunities. - Ensure accurate customer data and GDPR compliance within the CRM platform. - Align messaging, timing, and creative assets with Marketing and E‑commerce teams. - Define and help launch a customer loyalty/VIP program. - Write and schedule SMS notifications for trade opportunities and key customer moments. - Stay current on Ometria platform updates and industry best practices. **Required Skills:** - 2–3 years experience building and optimizing CRM campaigns, preferably using Ometria. - Strong Excel and analytical abilities; capable of translating data into actionable strategies. - Excellent copywriting for email and SMS, maintaining brand voice. - Customer‑centric mindset with ability to adapt strategies quickly. - Proficient in cross‑functional collaboration (marketing, e‑commerce, merchandising). - Advanced reporting skills; experience creating dashboards and KPI reports. - Understanding of sales, retention, cross‑sell, and loyalty program concepts. - Familiarity with automated email flows, loyalty programs, and customer engagement tactics. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related field (or equivalent professional experience). - Relevant CRM or digital marketing certifications (e.g., Ometria Certified, Google Analytics, Email Marketing certification) are a plus.

Great gaddesden, United kingdom

On site

Junior

09-03-2026

Company Name

OSPREY LONDON

Job Title

Ecommerce Manager

Job Description

**Job Title** Ecommerce Manager **Role Summary** Own the end‑to‑end commercial performance of an ecommerce platform, driving revenue, conversion, and margin growth. Lead daily trading, conversion rate optimisation, product merchandising, and data reporting, translating insights into actionable on‑site improvements and cross‑departmental initiatives. **Expactations** - 4–5 years managing high‑traffic ecommerce sites on Shopify or equivalent. - Proven ROI from CRO tests and merchandising decisions. - Comfortable owning and reporting on revenue, AOV, conversion, and margin KPIs. - Strong analytical mindset with a focus on outcome‑driven actions. - Excellent stakeholder management and cross‑functional collaboration. - Ability to prioritise and execute under pressure with limited guidance. **Key Responsibilities** - Monitor and optimise daily trading performance: revenue, conversion, AOV, returns, margin. - Execute the ecommerce trading calendar: launches, campaigns, peak periods, and promotions. - Own the CRO roadmap; analyse funnels, prioritize tests on PLPs, PDPs, checkout, content, and device performance. - Develop, maintain, and audit product merchandising rules, sorting logic, pricing, promotions, and stock visibility. - Analyse product and category performance to inform positioning, pricing, and promotional strategy. - Build, maintain, and refresh dashboards and reporting of channel, product, and cohort metrics. - Provide weekly summaries, forecasting support, and post‑event analysis. - Act as the ecommerce performance advocate, aligning priorities with Merchandising, Marketing, and Technology teams. **Required Skills** - Expertise in Shopify (or equivalent), with experience in MIS, CRO, and merchandising tools (AB Tasty, Nosto, Depict, etc.). - Advanced data analysis and reporting (Excel, SQL, data visualization). - CRO strategy and execution; A/B test design, statistical significance, ROI measurement. - Strong commercial awareness: revenue, margin, stocking, pricing. - Excellent communication, stakeholder influence, and project management. - Ability to work independently, prioritise tasks, and meet tight deadlines. - Customer‑journey focus: funnel analysis, friction removal, conversion optimisation. **Required Education & Certifications** - Bachelor’s degree in Marketing, Business, Commerce, or related field. - Optional: Shopify certification, Google Analytics, Data Analysis (Excel/SQL), CRO certification.

Great gaddesden, United kingdom

On site

Junior

09-03-2026