Tergos

1 Job

108 Employees

About the Company

Tergos is the leading IT Infrastructure & Cyber Security network. Tergos connects professionals to organisations – from start-ups to multinationals - so that together they can ensure an effective IT infrastructure and make the digital world a safer place.

Our unique approach allows us to make the best match, fast. And focus is key. We choose to do one thing and do it right: each Tergos consultant is an expert in one specific IT Infrastructure or Cyber Security specialism, and focuses on one region, and one of four possible contract forms.  

Our specialisms: Hosting & Connectivity, Modern Workplace, Cloud & DevOps, Cyber security policy, and Cyber security technology

Tergos is part of Vibe Group, a fast-growing IT staffing and consulting organisation with offices in the Netherlands, Belgium and Germany. Would you like to know more about Tergos and the way we work? Or are you interested in working for Tergos as an IT professional? Please contact us today.

Listed Jobs

Company Name: Tergos
Job Title: Service Delivery Manager
Job Description: Job Title: Service Delivery Manager Role Summary: Lead and assure the delivery of high‑quality IT services in a multinational setting, aligning service operations with business objectives and maintaining strong supplier performance. Expectations: • Deliver services that meet or exceed defined SLAs and business expectations. • Serve as a trusted advisor to business stakeholders, product owners, and technical architects. • Foster continuous improvement through data‑driven reporting and stakeholder feedback. Key Responsibilities: 1. Manage end‑to‑end service delivery, ensuring reliability, quality, and efficiency. 2. Build and maintain relationships with internal stakeholders and external suppliers, overseeing contracts and performance metrics. 3. Define, monitor, and report on key service metrics; identify improvement opportunities and implement corrective actions. 4. Drive continuous improvement initiatives, including process reviews, root‑cause analysis, and best‑practice adoption. 5. Coordinate escalations, incident management, and change control in line with ITIL standards. 6. Collaborate with cross‑functional teams to align IT services with evolving business needs. Required Skills: • 7+ years in IT service delivery or operations with proven leadership experience. • Strong knowledge of ITIL framework; ITIL certification (e.g., ITIL v4 Foundation) regarded as a plus. • Excellent stakeholder management, communication, and negotiation abilities. • Proficient in English; native or fluent Dutch or French preferred. • Experience operating in an international, multicultural environment. • Analytical mindset with proficiency in reporting tools and data analysis. Required Education & Certifications: • Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). • ITIL certification preferred; other relevant service management certifications (e.g., ISO 20000, CSM) welcomed.