Hornetsecurity

www.hornetsecurity.com

3 Jobs

443 Employees

About the Company

Hornetsecurity is a leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions that help companies and organizations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market.

Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award-winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers.

Listed Jobs

Company Name: Hornetsecurity
Job Title: Technical Support Specialist (Bilingual-French & English)
Job Description: **Job Title:** Technical Support Specialist (Bilingual French & English) **Role Summary:** Deliver frontline technical support for business clients on email security solutions, diagnosing issues, guiding users, and ensuring seamless product performance. Manage escalations to development, uphold high service standards, and act as a conduit for customer feedback. **Expectations:** - Actively support high‑value clients under tight deadlines. - Maintain professional, empathetic communication in both French and English. - Exhibit strong analytical and troubleshooting abilities across network/email security domains. **Key Responsibilities:** - Diagnose and resolve system configuration, product feature, and bug issues via phone, email, and chat. - Escalate complex incidents to the development team, monitoring progress until resolution. - Record and communicate customer feedback to product development. - Build and nurture personalized client relationships, ensuring exceptional service experience. **Required Skills:** - Proficiency in French and English (verbal and written). - Solid grasp of basic network protocols (SMTP, IMAP, POP3, DNS). - Practical experience troubleshooting SMTP issues on Hornetsecurity products. - Logical, analytical, and problem‑solving capabilities. - Strong customer‑service orientation, managing high‑level clients under pressure. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Certifications such as CompTIA Network+, CompTIA Security+, or equivalent preferred.

Montreal, Canada

Hybrid

06-11-2025

Company Name: Hornetsecurity
Job Title: Regional Marketing Manager - France
Job Description: **Job Title** Regional Marketing Manager **Role Summary** Develop and execute regional marketing strategies in France aligned with global objectives, collaborating with marketing, sales, distributors, and cross-functional teams. Drive campaigns, events, and initiatives to support regional growth. **Expectations** 4+ years in IT-security, cloud solutions, or SaaS; Demonstrated experience in local marketing strategies for the French market; Proven event and campaign management; Bilingual in French and English. **Key Responsibilities** - Coordinate regional marketing initiatives with global and local teams. - Plan, execute, and monitor campaigns, events, webinars, and trade shows. - Develop annual marketing plan aligned with global goals and regional priorities. - Analyze campaign performance to optimize future initiatives. - Manage regional marketing budget effectively. **Required Skills** - Strong organizational and project management skills. - Expertise in digital campaign execution and event management. - Cross-functional collaboration with sales, distributors, and agencies. - Analytical skills for performance tracking and reporting. **Required Education & Certifications** Bachelor’s degree in Marketing or related field, or equivalent experience.

Company Name: Hornetsecurity
Job Title: Senior Site Reliability Engineer
Job Description: **Job Title:** Senior Site Reliability Engineer **Role Summary:** Responsible for ensuring the reliability, performance, and scalability of a high‑volume, 24/7 email and web‑scan infrastructure. Acts as the SRE point‑of‑contact across product, business, and infrastructure teams, driving technical decisions, incident management, observability strategy, and continuous improvement of platform architecture. **Expectations:** - 5–10 years of experience administering Linux and managing large‑scale infrastructure. - Proven ability to make technical decisions, propose architecture changes, and drive reliability improvements in a dynamic, multi‑technology environment. - Strong communication in English and French; adept at stakeholder collaboration and clear documentation. **Key Responsibilities:** - Serve as SRE lead for one or more product teams and participate in technical coordination committees. - Translate reliability and performance requirements into tangible product features and validate them in collaboration with business units. - Define, monitor, and optimize SLIs/SLOs/SLAs; conduct root‑cause analysis and post‑mortems. - Identify and mitigate reliability risks before production releases; champion proactive risk management. - Design and implement observability strategies: metrics, logs, traces; build dashboards and alerting systems. - Document architecture, runbooks, procedures; maintain up‑to‑date technical records. - Automate operational workflows and contribute to the evolution of tools and processes that support platform scale. **Required Skills:** - Advanced Linux system administration (including routing, storage, and security). - Expertise with container orchestration (Kubernetes) and virtualization environments (private cloud, virtual machines). - Strong grasp of CI/CD pipelines, configuration management (Ansible, Puppet, etc.), and scripting (Bash, Python). - Observability familiarity: monitoring platforms, ELK/Elastic Stack, backup and disaster‑recovery solutions. - Ability to work cross‑functionally, communicate complex concepts clearly, and lead by example. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field. - Relevant certifications such as AWS Certified Solutions Architect, Certified Kubernetes Administrator, or Linux Foundation Certified Engineer are a plus. ---