GCHQ

Company Name: GCHQ
Job Title: Cyber Practitioner Development Programme
Job Description: **Job Title** Cyber Practitioner Development Programme **Role Summary** A structured 18‑month training programme that blends classroom instruction and on‑the‑job experience to equip participants with foundational cyber security skills. Upon successful completion, graduates join a dedicated cyber team and may receive a promotion to a higher salary band, with additional specialist skill payments available thereafter. **Expectations** - Complete all training modules (seminars, lectures, labs, simulations, group projects). - Rotate between technical teams, applying learned skills to real‑world cyber missions. - Demonstrate growth in confidence, technical proficiency, and teamwork. - Adapt to changing environments, prioritise tasks, and maintain professional standards. **Key Responsibilities** - Attend and actively participate in structured training modules. - Collaborate with peers and mentors on projects and simulations. - Rotate through cyber teams, contributing to activities such as adversary communication disruption, vulnerability research, and infrastructure solutions. - Apply knowledge of Linux and Windows operating systems to support mission objectives. - Maintain continuous learning and pursue additional training as required. **Required Skills** - Working knowledge of Linux or Windows operating systems. - Strong organisational and prioritisation skills. - Ability to collaborate effectively in team settings. - Adaptability to dynamic work environments. - Curiosity and genuine interest in technology. - Basic analytical and problem‑solving abilities. **Required Education & Certifications** - Minimum of Maths and English GCSEs at Grade C/4 (or equivalent). - Higher qualifications (e.g., A‑Levels, degree) accepted if maths and English competencies are demonstrated. - No prior technical experience required. **Additional Eligibility** - Must be a British Citizen (or hold dual nationality).

Samlesbury, United kingdom

On site

16-01-2026

Company Name: GCHQ
Job Title: First Line IT Customer Support
Job Description: **Job Title** First Line IT Customer Support **Role Summary** Serve as the initial point of contact for all IT-related issues within the organization. Provide timely, high‑level support to internal users, triage incoming requests, resolve critical incidents, and manage secure access and service catalogues. Contribute to system reliability, user satisfaction, and ongoing digital transformation initiatives. **Expectations** - Minimum Level 2 qualification (e.g., GCSE English Language and Maths Grade 4/C or above). - No specific IT degree required; strong communicative and problem‑solving skills valued. - Ability to explain technical concepts to non‑technical audiences. - Proactive, self‑motivated, and adaptable to evolving technology and service demands. **Key Responsibilities** - Triage and respond to incoming IT service requests. - Resolve or effectively escalated critical incidents and outages. - Maintain and enhance the Service Request Catalogue to ensure usability. - Manage secure user accounts and access privileges for sensitive data. - Support rollout of new technologies and digital service offerings. - Provide best‑practice guidance and knowledge sharing to enhance end‑user capabilities. - Identify opportunities for process improvement and transformation within the service line. **Required Skills** - Excellent written and verbal communication. - Strong interpersonal and customer‑service orientation. - Analytical problem‑solving and decision‑making. - Ability to translate technical information for non‑technical stakeholders. - Adaptability to changing priorities and fast‑paced environments. - Teamwork and cross‑functional collaboration. **Required Education & Certifications** - Level 2 qualification such as GCSE in English Language and Maths (Grade C/4 or above). - No formal IT certification required, though familiarity with basic IT concepts is beneficial. ---

London, United kingdom

On site

16-02-2026

Company Name: GCHQ
Job Title: Business Analyst
Job Description: Job title: Business Analyst Role Summary: Senior Business Analyst responsible for leading analysis across a portfolio of projects, defining problems, recommending solutions, and delivering value. Works within multidisciplinary teams, engages diverse stakeholders, and translates strategic goals into actionable business and user requirements. Expactations: - Extensive practical experience delivering independent business analysis on multiple projects. - Ability to operate in a complex, fast‑changing environment with ambiguous requirements. - Strong stakeholder engagement and communication skills, able to influence senior audiences. - Demonstrated leadership potential with an interest in future line‑management responsibilities. Key Responsibilities: - Produce high‑quality analysis artefacts: business models, process designs, option appraisals, requirements documents, and briefing notes. - Elicit, prioritize, and manage user requirements across varied business areas. - Lead process analysis and improvement initiatives, creating organisational, process, system, and data models to support decision‑making. - Collaborate with internal teams, external suppliers, and government partners to align solutions with strategic objectives. - Mentor and support less‑experienced analysts, contributing to the development of the business analysis community. - Represent the business analysis function in discussions with senior stakeholders and across cross‑functional projects. Required Skills: - Proven business analysis methodology expertise (e.g., BABOK, Agile, Waterfall). - Strong business‑modelling, process mapping, and data‑analysis capabilities. - Excellent written and verbal communication, able to tailor outputs for technical and non‑technical audiences. - Robust requirements management and documentation skills. - Effective stakeholder management and facilitation. - Adaptability, resilience, and problem‑solving in dynamic environments. Required Education & Certifications: - No specific degree required; equivalent experience acceptable. - Relevant professional certifications (e.g., CBAP, PMI‑PBA, Agile Business Analyst) are advantageous but not mandatory.

Cheltenham, United kingdom

On site

02-03-2026

Company Name: GCHQ
Job Title: Associate Business Analyst
Job Description: Job title: Associate Business Analyst Role Summary: Collaborate within multidisciplinary teams to analyze business and user requirements, model processes, and design solutions that enhance operational efficiency and support strategic objectives in a secure environment. Expactations: * Deliver comprehensive business analysis for projects and programmes. * Engage in workshops, interviews, and document reviews to elicit and validate needs. * Produce clear, concise analysis outputs, risk assessments, and stakeholder materials. * Adapt quickly to evolving priorities and ambiguous requirements. * Maintain high attention to detail and data accuracy. * Influence stakeholders, build consensus, and facilitate decision‑making. * Manage time effectively, respond constructively to feedback, and pursue continuous improvement. Key Responsibilities: * Gather and validate business and user requirements through workshops, interviews, and collaborative sessions. * Create and maintain process, organisational, system, and data models to support analysis and decision‑making. * Produce analysis reports, risk registers, and recommendations for senior stakeholders. * Prepare and deliver stakeholder presentations and documentation. * Capture and incorporate feedback to refine analysis outputs. * Support change management activities and communicate impacts to relevant parties. * Collaborate across technology, facilities, and information teams to deliver mission‑critical solutions. Required Skills: * Practical experience as a business analyst in project/programme environments. * Proficiency in business modelling, process mapping, and improvement techniques. * Ability to elicit, document, and manage user requirements. * Strong written and verbal communication tailored to diverse audiences. * Team collaboration and stakeholder engagement skills. * Influencing and negotiation abilities to build consensus. * Adaptability, resilience, and self‑management in dynamic settings. * High attention to detail and accuracy. * Time‑management and prioritisation skills. * Openness to feedback and commitment to professional growth. Required Education & Certifications: * No formal degree or specific qualification required; experience and skill set are the primary criteria.

Cheltenham, United kingdom

On site

02-03-2026

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