- Company Name
- B&M Global Services Manila
- Job Title
- Practice Assistant - Contract (6 months)
- Job Description
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**Job title**
Practice Assistant – Contract (6 months)
**Role Summary**
Provide high‑quality administrative support to Associates, Trainees, and other professionals within the Secretarial Services Team (SST). Manage digital workflow tools, documentation, and client interactions while contributing to process improvements and practice group knowledge.
**Expectations**
- Deliver prompt, accurate service within defined Service Level Agreements (SLAs).
- Build and maintain productive relationships with internal teams, external partners, and court officials.
- Demonstrate initiative, adaptability, and a proactive, “can‑do” attitude.
- Act as a role model and mentor for junior staff.
**Key Responsibilities**
- Navigate and administer the Service Now portal for workflow tasks.
- Coordinate with Center‑based services, other BM secretaries, and teams.
- Review and utilize Service Center materials to ensure efficiency and accuracy.
- Produce urgent documents unsuitable for Document Services.
- Manage iManage inbox, file documents and emails, and support hard‑copy filing, printing, and scanning.
- Prepare courier packages and support travel arrangements via the Firm’s travel agency.
- Handle client intake, including engagement letters, and assist billing.
- Manage calls, inbox, and diary functions.
- Arrange logistics for external and internal meetings, leveraging General Administration Services.
- Serve clients and their assistants, addressing inquiries and needs.
- Identify and propose workflow improvements.
- Undertake practice group tasks to deepen practice knowledge.
- Liaise with courts, develop accurate court documentation and bundles.
- Update Outlook contacts.
**Required Skills**
- Secretarial experience in Real Estate/Property practice.
- Proficiency with cloud‑based digital workflows; Service Now experience preferred.
- Strong prioritization, time‑estimation, and SLA management.
- Quality management systems and peer‑review experience.
- Team‑oriented mindset with proven collaboration.
- Advanced technical skills across Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Teams).
- Excellent written and verbal communication.
- Proactive, initiative‑driven, and adaptable to change.
- Strong customer‑service orientation.
- Desirable: Billing and intake procedures experience.
**Required Education & Certifications**
- Bachelor’s degree or equivalent professional qualification.
- Valid Secretarial qualification or certification preferred (e.g., Paralegal, CLP).
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