Second Nature

www.secondnature.io

1 Job

111 Employees

About the Company

Make losing weight feel Second Nature.

Our app uses behavioural science to retrain your mind to make healthy choices automatically, so these stick in the long run

Listed Jobs

Company Name: Second Nature
Job Title: Junior Customer Support Associate
Job Description: **Job Title:** Junior Customer Support Associate **Role Summary:** Support members in health journey through proactive outreach, providing guidance, motivation, and practical support via phone. Focus on engagement, progress tracking, and fostering positive outcomes in a digital health program. **Expectations:** Deliver empathetic, structured phone support; maintain accurate data; collaborate in a goal-driven team environment. **Key Responsibilities:** - Conduct outbound calls to onboard new members and collect progress data (e.g., weight readings). - Provide encouragement, guidance, and milestone support to sustain member engagement. - Tailor conversations through active listening to understand and address individual needs. - Ensure precise data entry and methodical task execution in a fast-paced environment. **Required Skills:** - Excellent phone communication and interpersonal skills. - Empathy, active listening, and sensitivity in handling personal conversations. - Organization and detail orientation for accurate data tracking. - Adaptability and quick learning in dynamic processes. - Collaboration and positivity within a team-focused culture. **Required Education & Certifications:** Not specified.