Xcede

About the Company

Global Technology Recruitment Specialists.

We source and select top talent across all technology sectors globally.

Founded in 2003, our vertical specialists provide global transformational talent in data, AI & machine learning, product, software, cloud and cyber. As part of the Xcede Group, we work with businesses, from pioneering start-ups to global brands, to find project-based or permanent talent that enables innovation in line with their vision and goals.

Listed Jobs

Company Name

Xcede

Job Title

Freshworks Technical Consultant

Job Description

**Job title:** Freshworks Technical Consultant **Role Summary:** Deliver end‑to‑end Freshservice implementations for enterprise clients. Design, configure, and deploy Freshservice solutions, build automations, troubleshoot issues, and provide technical documentation and user enablement. Act as a client‑facing technical consultant and drive adoption through workshops and support. **Expectations:** - Work on multiple Freshworks platform projects, including ITSM implementations, global rollouts, and service‑management optimisation. - Autonomously manage phases of the implementation lifecycle in a fast‑moving contract environment. - Provide high‑quality, best‑practice solutions that meet client requirements and senior stakeholder expectations. **Key Responsibilities:** - Design, configure, and deploy Freshservice solutions following ITSM and ESM principles. - Build custom scripts, workflows, and integrations using Freshworks APIs, webhooks, and iPaaS tools (e.g., Workato, Zapier). - Conduct system health checks, troubleshoot technical issues, and create optimisation plans. - Produce technical documentation, run training sessions, and support user enablement. - Facilitate workshops, capture requirements, validate solutions, and ensure successful adoption with client stakeholders. **Required Skills:** - Proven experience delivering Freshservice (or Freshdesk) implementations. - Strong understanding of ITSM frameworks (ITIL) and application within Freshservice. - Proficiency in JavaScript, Freshworks custom app development, REST APIs, and JSON. - Expertise in workflow automation, workspace configuration, and integration design. - Excellent client communication, workshop facilitation, and presentation skills. - Ability to work independently in rapid, project‑driven environments. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - Freshworks certifications (Freshservice or Freshdesk) highly preferred. - Familiarity with iPaaS platforms (Workato, Zapier) a plus. - Experience with other ITSM tools (ServiceNow, Jira Service Management) desirable.

Great work, United kingdom

On site

03-11-2025

Company Name

Xcede

Job Title

ServiceNow Administrator

Job Description

Job title: ServiceNow Administrator Role Summary: Serve as the primary administrator for ServiceNow within Device Lifecycle Management (DLM) refresh operations. Configure, maintain, and optimise ServiceNow modules to support large‑scale refresh programmes, ensuring data integrity, system performance, and process consistency across multiple customer environments. Expactations: - Deliver day‑to‑day configuration and maintenance of DLM‑related ServiceNow modules. - Provide timely troubleshooting and collaboration with IT and development teams. - Produce accurate run‑books, operational documentation, and ad‑hoc reporting. - Identify and recommend continual process and system improvements. Key Responsibilities: - Configure and manage tables for locations, schedules, appointments, stockrooms, assets, and work orders. - Coordinate bulk refresh activity by managing data sets, workflows, and event schedules. - Perform routine triage, troubleshoot incidents, and validate event scheduling and locking. - Maintain up‑to‑date documentation, run‑books, and operational procedures. - Offer ad‑hoc reporting and data insights to stakeholders. - Collaborate closely with ServiceNow developers on releases and integration impacts. Required Skills: - 6+ months of ServiceNow administration or coordination experience. - Strong knowledge of ServiceNow tables, fields, reports, flows, and business rules. - Excellent written and verbal communication, stakeholder engagement, and multitasking. - Proactive, detail‑oriented, and self‑motivated attitude. - Ability to read basic JavaScript and understand ServiceNow instance integrations. Required Education & Certifications: - ServiceNow System Administrator certification (or equivalent demonstrated experience). - Preferred additional certifications in ITSM, FSM, Asset Management, or Walk‑Up Experience.

Great work, United kingdom

On site

04-11-2025

Company Name

Xcede

Job Title

Build & Deploy Engineer SC cleared

Job Description

**Job Title:** Build & Deploy Engineer SC Cleared **Role Summary:** Contract (1‑month) Build & Deploy Engineer with an active SC clearance. Lead end‑to‑end laptop/desktop build and deployment for approximately 250 users, ensuring devices meet strict security, compliance, and configuration standards in a secure, on‑site environment. **Expections:** - Meet delivery schedule within 3‑4 week project window. - Maintain high quality and security compliance. - Provide clear status updates to project leads. **Key Responsibilities:** - Configure and build laptops/desktops to customer specifications. - Image machines using Windows build and imaging tools. - Deploy devices to end users in a structured, hands‑on manner. - Verify software, security, and configuration settings post‑deployment. - Deliver on‑site support, troubleshooting, and hand‑over. - Collaborate with project leads to track progress and resolution of issues. **Required Skills:** - Hands‑on experience with Windows build, imaging, and deployment. - Proficiency with tools such as Microsoft Deployment Toolkit (MDT), System Center Configuration Manager (SCCM), or equivalent. - Strong understanding of security policies and compliance in a secure environment. - Ability to work efficiently under tight deadlines and changing priorities. - Excellent communication and customer‑facing skills. - Self‑motivated, detail‑oriented, and capable of independent work. **Required Education & Certifications:** - Active Security Check (SC) clearance. - Relevant IT/Systems Engineering diploma or equivalent. - Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent preferred.

Bristol, United kingdom

On site

19-11-2025

Company Name

Xcede

Job Title

Mobile Engineer

Job Description

**Job title:** Mobile Engineer (Mobile Deployment Engineer) **Role Summary:** Deploy and support end‑user Windows devices for 70‑100 users per regional site. Provide on‑site assistance during handover, perform device swaps, configuration checks, and basic troubleshooting while ensuring security and compliance standards are met. **Expectations:** * Active Security Clearance (SC) required. * Proven experience in field/mobile engineering or multi‑site device deployments. * Strong customer‑facing communication skills. * Willingness to travel to multiple satellite locations as scheduled. **Key Responsibilities:** * Deploy new devices to users at designated satellite sites. * Offer on‑site support during and immediately after handover. * Manage device swaps, run configuration checks, and perform basic troubleshooting. * Coordinate with central Bristol team to align with rollout schedules. * Ensure all deployment activities comply with security and compliance protocols. **Required Skills:** * Active SC clearance. * Hands‑on experience with Windows desktop or mobile device deployments. * Hardware troubleshooting and configuration knowledge. * Excellent customer service and professional communication. * Ability to travel to multiple sites and work independently. **Required Education & Certifications:** * Current Security Clearance (SC). * Knowledge of Windows OS and device configuration. ---

Bristol, United kingdom

On site

19-11-2025