Zero100

About the Company

Zero100 is a membership-based intelligence platform that connects, informs, and inspires the world’s most influential C-Level Operations & Supply Chain Officers – and their teams – to unlock the true potential of the AI and Digital Revolution for the lasting benefit of business and our planet.

Our members use Zero100’s research and advisory services to shape their supply chain strategies, and they harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization initiatives.

Listed Jobs

Company Name

Zero100

Job Title

Customer Success Operations Manager

Job Description

**Job Title:** Customer Success Operations Manager **Role Summary:** Serve as the operational backbone for the Customer Engagement team by owning and optimizing the Customer Success Management (CSM) platform (Planhat). Drive continuous improvement of platform architecture, automation, and reporting to enable data‑driven customer success and account health insights. Bridge cross‑functional stakeholders to translate business needs into scalable technical solutions while leading onboarding, training, and adoption of the platform across a geographically distributed team. **Expectations:** - Take initiative in a fast‑moving start‑up environment. - Demonstrate operational excellence and a passion for automation and AI. - Use data to identify opportunities for improving the customer experience. - Collaborate with Product, Sales, Research, and CRM admin teams, managing competing priorities with clear communication. - Contribute to long‑term positive impact on customer success outcomes. **Key Responsibilities:** 1. **Platform Ownership & Optimization** – Enhance backend structure, front‑end interface, custom fields, and automation in Planhat; ensure system reliability. 2. **Account Health & Analytics** – Track, analyze, and report on customer outcomes; develop metrics, health scores, and insights for leadership. 3. **Reporting & Data Visualization** – Build dashboards and reporting tools to support proactive customer success decisions. 4. **Process Documentation & Enablement** – Maintain and update the Customer Engagement playbook, SOPs, and other enablement materials. 5. **Training & Adoption** – Lead onboarding for new users, provide ongoing training, and monitor adoption to maximize platform effectiveness. 6. **Business‑Tech Translation** – Partner with stakeholders to prioritize and implement new feature requests, delivering solutions across remote teams. **Required Skills:** - Proven experience owning and administering a core business system (CSM platform, CRM, or marketing automation). - Strong analytical and problem‑solving abilities; experience with customer success metrics and account health scoring. - Ability to build and maintain reporting systems and data visualizations. - Excellent communication and training skills; experience delivering tools/process training to teams. - Stakeholder management and prioritization across cross‑functional groups. - Interest in AI, low‑code tools, and process automation. - Risk assessment and mitigation for platform configurations. - Curiosity, adaptability, and eagerness to experiment in a rapid growth setting. **Required Education & Certifications** - Bachelor’s degree in Business, Information Systems, or a related field (preferred). - No specific certifications required; certifications in Planhat, Salesforce Admin, or similar tools are a plus.

London, United kingdom

Hybrid

18-02-2026

Company Name

Zero100

Job Title

Customer Success Operations Manager (12-month contract)

Job Description

**Job Title**: Customer Success Operations Manager **Role Summary**: Operational backbone of Customer Engagement team, driving customer success through process development and tech stack ownership (primarily Planhat). Partners across Product, Customer Engagement, Research, Sales, and Salesforce CRM Admin. **Expectations**: Self-starter passionate about operational excellence and data-driven customer outcomes. Adapts in dynamic environments. Collaborates with global stakeholders. **Key Responsibilities**: - Develop and optimize CSM platform (Planhat) for back-end and front-end functionality. - Track and analyze customer outcomes, providing data insights for improved member experience. - Create and enhance reporting systems and dashboards for proactive decision-making. - Maintain and improve process documentation (e.g., Account Management Playbook, SOPs). - Lead training and onboarding for Planhat users and features. - Translate business requirements into scalable tech solutions via cross-functional collaboration. **Required Skills**: - Experience administering customer success platforms (e.g., Planhat), CRM, or marketing automation. - Strong analytical skills with experience in customer success metrics and account health scoring. - Proven reporting system and data visualization capability. - Excellent communication/training skills for cross-functional teams. - Stakeholder management and prioritization of cross-functional demands. - Interest in AI, automation, and low-code tools. - Risk assessment and creative problem-solving in platform configurations. **Required Education & Certifications**: Not specified.

London, United kingdom

Hybrid

23-02-2026

Company Name

Zero100

Job Title

VP, Product

Job Description

Job Title: VP, Product Role Summary: Own the end-to-end new product innovation (NPI), strategy, execution, and analysis for Zero100’s suite of customer-facing products, frameworks, and community events. Deliver a customer‑centric roadmap that translates client needs into actionable tools and insights, and present outcomes to executive leadership and the Board. Expectations: • Drive large‑scale investment decisions for customers by expanding Zero100’s tool, insight, and event portfolio. • Maintain a clear north‑star vision and achieve deliverables within defined timelines. • Communicate product insights and strategy at the executive level, influencing senior leadership and board discussions. • Partner across Insights, Community, Data, Engineering, and Go-to-Market to deliver quantifiable customer impact. Key Responsibilities: - Own NPI and expand the product set, ensuring alignment with customer value. - Translate product ideas into a north‑star vision and actionable, measurable roadmap. - Review and debate strategy with Senior Leadership, CEO, and Board. - Drive execution by collaborating with cross‑functional teams (Insights, Community, Data, Engineering, Go‑to‑Market). - Conduct deep usage analysis, develop novel metrics, and report findings to inform strategy. - Provide executive‑level presentation and communication of product outcomes. Required Skills: - Minimum 10 years in product or closely related roles. - Proven leadership of new product innovation in fast‑moving, customer‑centric organizations. - Ability to translate vision into a realistic, deliverable roadmap. - Strong executive‑level communication and presentation skills. - In‑depth knowledge of AI tools, low‑code platforms, and emerging tech trends. - Expertise in building and interpreting product usage metrics. - Advanced data literacy; ability to analyze large datasets independently. - Curiosity, adaptability, and a propensity for experimentation in dynamic environments. Required Education & Certifications: - Bachelor’s degree in Business, Engineering, Computer Science, or related field (preferred). - No specific certifications required.

London, United kingdom

Hybrid

Senior

02-03-2026