ClearCourse

About the Company

We’re a software and payments business founded in 2018 with investment from Aquiline, a New York and London-based private equity firm. Operating across five divisions - Business Services, Events & Leisure, Membership Services, Payments, and Retail & Hospitality – we provide over 30 different software solutions that are fundamental to small and medium-sized enterprises (SMEs).

As a company, we’re entirely guided by our FAIR™ values – Future-Proofed, Approachable, Integrity, Responsible – and we champion and celebrate diversity, equity, and inclusion. Our sites are bursting with the enthusiasm and expertise of more than 900 ClearCoursers that serves over 20,000 customers and countless consumers across the UK and Ireland.

Our vision is to build a brilliant software and payments business, and our mission is to build it with the best people and products, and by integrating our software and payments platform, to deliver the best solution for our customers. We’re strongly advocating for Working Better Together™ - software gets better and more effective when it integrates with other software, and teams get stronger when we can bring brilliant people together.

Listed Jobs

Company Name

ClearCourse

Job Title

Support Desk Analyst

Job Description

**Job Title** Support Desk Analyst **Role Summary** Provide first‑line technical support to end users, diagnosing and resolving hardware, software, and network issues and ensuring timely incident resolution. **Expectations** - Maintain a high level of customer satisfaction. - Meet defined service level targets (e.g., first‑contact resolution, ticket turnaround times). - Escalate complex issues to appropriate specialist teams. **Key Responsibilities** - Receive, log, and respond to user requests via phone, email, or ticketing system. - Troubleshoot common desktop, peripheral, and application problems. - Assist with account and access management, password resets, and basic IT administrative tasks. - Document solutions and update knowledge base articles. - Escalate unresolved incidents to senior support or specialist teams. - Monitor system alerts and perform routine workstation checks. - Collaborate with IT teams to improve support processes and tools. **Required Skills** - Strong verbal and written communication. - Basic knowledge of Windows/Linux operating systems, Microsoft Office, and common enterprise applications. - Problem‑solving and analytical abilities. - Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management). - Ability to work both independently and in a team environment. **Required Education & Certifications** - Minimum of a high‑school diploma or equivalent. - ITIL Foundation or equivalent IT support certification preferred. - Prior experience in a technical support role is advantageous.

Waterlooville, United kingdom

On site

26-01-2026