Achievers

www.achievers.com

1 Job

1,117 Employees

About the Company

Great culture is the ultimate driver of organizational success. At Achievers, we build great cultures through frequent, meaningful recognition. As an industry leading employee recognition and reward software company, we engage employees with a world-class rewards marketplace, regular feedback, and digital connection tools. Achievers' easy-to-use web and mobile platform allow employees to share social and points-based recognitions and redeem points earned on a global marketplace.

Building great cultures isn’t just how we work, it’s who we are.

Follow us
Engage Blog: http://achievers.com/blog
X (Twitter): https://x.com/achievers
Facebook: https://www.facebook.com/achieverscommunity
YouTube: https://www.youtube.com/user/AchieversVideos
Instagram: https://www.instagram.com/achievershq

Listed Jobs

Company Name: Achievers
Job Title: Technical Support Analyst
Job Description: Job Title: Technical Support Analyst Role Summary: Provide Tier‑2 technical support for external clients, diagnosing and resolving software issues, managing migrations, integrations, and upgrades, and collaborating with internal teams to meet SLA targets. Expectations: - Resolve client issues promptly with a sense of urgency. - Meet or exceed SLA targets and performance metrics. - Demonstrate independence, adaptability, and proactive problem‑solving. - Work extended hours as required. Key Responsibilities: - Deliver high‑quality customer service, identifying innovative solutions to meet client needs. - Handle technical workload: queue management, JIRA tickets, and project tasks. - Escalate complex issues to Tier‑3 support when necessary. - Assist internal teams with troubleshooting and technical assistance. - Manage software migrations, integrations, and upgrades (HRIS, SSO, SFTP server). - Liaise with client IT, program administrators, CSMs, and internal resources to resolve issues, implement changes, and execute migrations. - Develop and maintain best‑practice processes. - Communicate effectively with internal and external stakeholders, follow up, and deliver on action items. Required Skills: - 2–3 years of customer or technical support experience. - Proficiency with Salesforce CRM. - Experience using JIRA for ticket and queue management. - Strong technical background with ability to understand software functions. - Basic PHP, HTML, CSS, and SQL knowledge. - Excellent communication, problem‑solving, and interpersonal skills. - Ability to work independently and in a team‑oriented environment. - Ability to work extended hours and adapt to changing priorities. Required Education & Certifications: - Bachelor’s degree (any discipline). - No specific certifications required, but familiarity with CRM, JIRA, and basic web technologies is essential.