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IKA

IKA

www.ika-technology.com

6 Jobs

65 Employees

About the Company

La rationalisation et la fiabilisation des outils permettant la gestion des Finances Publiques est un chantier prioritaire pour augmenter les ressources des Gouvernements et améliorer l’efficacité de la dépense publique. Editeur de solutions logicielles à forte valeur ajoutée spécialisé dans les finances publiques, nous mettons en place chez nos clients des outils stratégiques en capitalisant sur notre savoir-faire et des technologies open source. Notre suite logicielle Smart Public Finance Management a été conçue pour accompagner l’avenir des Finances Publiques en combinant cinq modules métiers complémentaires offrant une approche exhaustive et unifiée de la gestion financière gouvernementale : • Smart Tax pour transformer votre gestion fiscale • Smart Custom pour sécuriser votre gestion douanière • Smart Budget pour dématérialiser votre gestion du Budget-Programme • Smart Procurement pour gérer intégralement vos opérations de marchés publics • Smart Pension pour moderniser la gestion de vos branches de sécurité sociale. Aujourd’hui, nos solutions sont utilisées chaque jour par 350.000 d’utilisateurs dans plus de 15 administrations. Si vous souhaitez en savoir plus sur nos projets et notre expertise ou pour nous contacter, visitez notre site : https ://www.ika-technology.com/

Listed Jobs

Company background Company brand
Company Name
IKA
Job Title
Customer Success / Technical Support (H/F)
Job Description
**Job Title:** Customer Success / Technical Support Specialist **Role Summary:** Ensure client satisfaction by resolving technical incidents, analyzing application performance, and collaborating with cross-functional teams to maintain service quality. **Expectations:** - First-line analysis and resolution of client-reported issues. - Proactive monitoring of applications to prevent disruptions. - Clear communication with clients through ticket updates and incident reports. **Key Responsibilities:** - Analyze and resolve incidents, prioritizing high-impact issues. - Manage JIRA tickets from intake to resolution, ensuring timely updates. - Investigate and document technical anomalies, proposing actionable solutions. - Collaborate with Product, Project, and Data teams to implement fixes and improvements. - Develop internal documentation, including troubleshooting guides and training materials. - Track client satisfaction metrics post-resolution. **Required Skills:** - Proficiency in SQL (Oracle, PostgreSQL) and database management. - Strong knowledge of PHP and Git version control (GitFlow, GitLab). - Advanced Excel skills (data modeling, complex formulas). - Ability to write precise, structured technical documentation. - Technical troubleshooting and root-cause analysis capabilities. **Required Education & Certifications:** - Bachelor's or master’s degree in Computer Science or equivalent engineering degree. - Prior experience in Customer Success or technical support roles. - Demonstrated SQL expertise; certifications in database management or technical support a plus (not mandatory).
Boulogne-billancourt, France
Hybrid
18-12-2025
Company background Company brand
Company Name
IKA
Job Title
Product Owner - Senior (H/F)
Job Description
**Job Title** Senior Product Owner **Role Summary** Lead functional design and delivery of a next‑generation ERP platform for public administrations and financial services. Act as the product expert for complex domains, drive client workshops, produce detailed functional specifications, configure business rules, validate technical implementations, and disseminate knowledge across teams. **Expectations** - Quickly master the core product to allocate time for new, complex initiatives. - Become the internal and client‑facing reference for one or more business domains. - Lead client design workshops and present solutions to senior stakeholders (directors, ministers, etc.). - Mentor junior team members and, in the medium term, assume management responsibilities. **Key Responsibilities** - Analyze and internalize the product suite to support functional design. - Conduct and facilitate detailed client workshops on specialized topics. - Write comprehensive functional specifications (UI screens, business rules, PDF outputs, scripts, interfaces). - Configure business workflows, navigation, permissions, and translations. - Perform functional testing and validate technical deliverables. - Create and maintain clear, aesthetic diagrams and presentations (e.g., PowerPoint). - Document processes, produce training materials, and deliver demonstrations to clients and internal teams. - Propose and implement tools, ideas, and methods to improve team efficiency. - Collaborate with development teams, reviewing code repositories, logs, and assisting with issue resolution. **Required Skills** - Strong analytical ability; comfortable with technical environments (SQL, Excel, GitLab, PHP logs). - Excellent written communication; able to produce clear, precise, voluminous documentation. - Outstanding oral presentation skills; experience interacting with senior public‑sector executives. - Proven experience handling complex business processes in large information systems. - Proficiency in creating clear, visually appealing diagrams and adapting them in real‑time. - Ability to understand development concerns to facilitate smooth hand‑offs with engineers. - Broad knowledge of public administration, public finance, user services, and emerging market economics (especially African contexts). **Required Education & Certifications** - Master’s‑level degree (Bac+5) in Business, Engineering, or equivalent. - No specific certifications required, but demonstrated expertise in ERP/ERP‑like systems and functional analysis is essential.
Paris, France
Hybrid
Senior
26-01-2026
Company background Company brand
Company Name
IKA
Job Title
Alternant - Database engineer SQL et PLSQL
Job Description
**Job Title:** SQL & PLSQL Database Engineer Apprentice **Role Summary:** Student‑level candidate responsible for designing, modeling, and maintaining relational databases. Works on data migration, integration, and business intelligence projects to support application delivery and reporting needs. **Expectations:** * Passionate about data and database technologies. * Continuously learning and applying new concepts. * Detail‑oriented, rigorous, and proactive. * Strong teamwork and communication skills. **Key Responsibilities:** * Design and model database schemas aligned with application requirements, ensuring consistency and integrity. * Conduct in‑depth data analysis to support schema evolution and optimization. * Perform data migrations and build interfaces between legacy and new systems. * Develop and execute SQL/PLSQL scripts for data transformation and analysis. * Participate in application delivery phases, ensuring database readiness. * Collect and formalize reporting and statistical analysis requests, implement ETL and extraction scripts. **Required Skills:** * Proficient in SQL (Oracle, PostgreSQL) and PL/SQL. * Strong understanding of relational database concepts and design principles. * Experience with Python for scripting and data manipulation. * Familiarity with version control (GitLab). * Advanced Excel skills (formulas, pivot tables, data modeling). * Ability to work under agile methodologies, deliver clean code, and adhere to quality standards. * Excellent communication, problem‑solving, and teamwork abilities. **Required Education & Certifications:** * Currently enrolled in a bachelor’s or master’s program in Computer Science, Information Systems, Data Science, or related field. * Coursework in database design, SQL, and data modeling. * Optional certifications: Oracle Database SQL/PLSQL, PostgreSQL, or equivalent. ---
Boulogne-billancourt, France
Hybrid
04-02-2026
Company background Company brand
Company Name
IKA
Job Title
Administrateur du Parc Informatique (H/F)
Job Description
**Job Title** IT Infrastructure Administrator (H/F) **Role Summary** Manage, support, and secure the company’s IT infrastructure, including desktop environments, network resources, and cloud services. Ensure high availability and quality of service for internal users through proactive maintenance, user support, and continuous process improvement. **Expectations** - Minimum 2–3 years of experience in a similar IT infrastructure role. - Proven ability to handle Windows and Linux desktop deployments and maintenance. - Hands‑on experience with inventory, licensing, and procurement of hardware and software. - Familiarity with GLPI ticketing system and virtual machine administration. - Strong customer‑service orientation and communication skills. **Key Responsibilities** - Deploy, configure, and maintain Windows and Linux workstations. - Keep accurate inventory of hardware and software; manage stocks and licenses. - Procure and renew equipment based on operational needs. - Provide support to users via GLPI ticketing platform. - Manage user accounts, access rights, and group policies. - Monitor and resolve network incidents (IP, DNS, DHCP, etc.). - Administer cloud‑hosted solutions and keep them updated. - Implement and enforce cybersecurity measures (EDR, antivirus, best practices). - Establish and document standards for a consistent, high‑performance work environment. - Conduct security awareness sessions. - Participate in technical projects such as migrations, upgrades, and deployments. - Maintain process documentation and stay current with emerging technologies. **Required Skills** *Technical (Hard Skills)* - Proficiency in Windows and Linux (Debian or equivalent) environments. - Solid knowledge of networking fundamentals (IP, DNS, DHCP). - Experience with IT asset management tools (GLPI, others). - Virtualization platform administration (VMware, Hyper‑V, KVM, etc.). - Cybersecurity knowledge (EDR, antivirus deployment, incident response). *Soft Skills* - Analytical mindset and problem‑solving ability. - Strong service orientation and user focus. - High level of discipline, organization, and autonomy. - Excellent interpersonal and technical communication skills. - Proactive curiosity and eagerness to continuously improve IT processes. **Required Education & Certifications** - Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field. - Professional certifications such as CompTIA A+, MCSA, CCNA, or equivalent are a plus. ---
Boulogne-billancourt, France
Hybrid
Junior
25-02-2026