IKA

About the Company

La rationalisation et la fiabilisation des outils permettant la gestion des Finances Publiques est un chantier prioritaire pour augmenter les ressources des Gouvernements et améliorer l’efficacité de la dépense publique. Editeur de solutions logicielles à forte valeur ajoutée spécialisé dans les finances publiques, nous mettons en place chez nos clients des outils stratégiques en capitalisant sur notre savoir-faire et des technologies open source. Notre suite logicielle Smart Public Finance Management a été conçue pour accompagner l’avenir des Finances Publiques en combinant cinq modules métiers complémentaires offrant une approche exhaustive et unifiée de la gestion financière gouvernementale : • Smart Tax pour transformer votre gestion fiscale • Smart Custom pour sécuriser votre gestion douanière • Smart Budget pour dématérialiser votre gestion du Budget-Programme • Smart Procurement pour gérer intégralement vos opérations de marchés publics • Smart Pension pour moderniser la gestion de vos branches de sécurité sociale. Aujourd’hui, nos solutions sont utilisées chaque jour par 350.000 d’utilisateurs dans plus de 15 administrations. Si vous souhaitez en savoir plus sur nos projets et notre expertise ou pour nous contacter, visitez notre site : https ://www.ika-technology.com/

Listed Jobs

Company Name

IKA

Job Title

Ingénieur Data PL/SQL - Confirmé (H/F)

Job Description

Job Title: Data Engineer PL/SQL – Senior (M/F) Role Summary: Lead the design, development, optimization, and maintenance of relational databases, primarily Oracle and PostgreSQL, supporting application and data analytics needs. Drive data migration, integration, and performance tuning initiatives while collaborating with cross‑functional teams and ensuring data integrity and availability. Expectations: • Minimum 5 years of professional experience in data engineering or database administration. • Bachelor’s or Master’s degree in Computer Engineering, Computer Science, or a related field, or equivalent engineering school credential. Key Responsibilities: 1. Design and model database schemas, ensuring logical consistency and high data integrity for application requirements. 2. Analyze data models and propose architectural improvements and performance optimizations in collaboration with technical teams. 3. Execute data migrations and build interfaces between disparate systems, delivering robust PL/SQL scripts and ETL processes. 4. Author functional and technical specifications for data‑management initiatives. 5. Participate in application delivery cycles, providing post‑deployment support and database‑specific tuning. 6. Potentially assume short‑ to medium‑term managerial duties, coordinating data projects and mentoring junior staff. Required Skills: • Mastery of SQL (Oracle, PostgreSQL) and PL/SQL scripting. • Deep understanding of relational database concepts, architecture, and performance tuning. • Proficiency with version control (GitLab). • Advanced Excel skills, including complex formula development and data manipulation. • Ability to quickly grasp complex technical environments, communicate solutions clearly, and deliver high‑quality documentation. Nice to Have: • Basic database administration experience (user management, backup/recovery, security). • Strong technical writing ability for concise, precise documentation. Required Education & Certifications: • Engineering school graduate or Master’s degree in Computer Science/Engineering (or equivalent). • 5+ years experience in data engineering or database administration. • Industry certifications (e.g., Oracle Certified Professional, PostgreSQL Associate) are advantageous but not mandatory.

Boulogne-billancourt, France

Hybrid

Mid level

17-11-2025

Company Name

IKA

Job Title

Product Owner - Junior (H/F)

Job Description

**Job Title** Product Owner – Junior **Role Summary** Own and evolve the core ERP product for public administration and financial services in Africa. Collaborate with stakeholders to translate complex business needs into precise functional specifications, manage the product backlog, and ensure successful delivery of development sprints. **Expectations** - Immersion in technical and functional aspects of the product. - Facilitation of client workshops and requirement elicitation. - Clear, concise communication in French (and English if required). - Continuous improvement of product processes and tooling. **Key Responsibilities** 1. Analyze and internalize the core product and its modules (tax declaration, customs, public spending, public procurement). 2. Lead client workshops to gather detailed requirements and produce business scenarii. 3. Draft functional specifications for web screens, PDF reports, scripts, and interfaces. 4. Configure business rules (workflows, navigation, permissions, translations). 5. Maintain and prioritize the backlog, collaborate with the scrum team on sprint planning and reviews. 6. Validate technical outcomes through testing and acceptance criteria. 7. Document knowledge (requirements, designs) and conduct brief training or demos for product and technical teams. 8. Suggest and implement tools, methods, or process enhancements. 9. Serve as a product subject‑matter expert for one or more business domains. **Required Skills** - 5+ years of analytical/product ownership experience in complex ERP or enterprise‑software environments. - Proficiency in SQL and Excel for data handling and light configuration. - Ability to read and interpret PHP code, GitLab workflows, and error logs. - Strong written and verbal communication; proficiency in French (English a plus). - Competence in PowerPoint for clear, aesthetically‑appealing stakeholder presentations. - Experienced in stakeholder engagement, workshop facilitation, and requirement documentation. - Familiarity with public‑sector administrative processes (taxes, customs, budgeting, procurement). - Proactive in proposing solutions and continuous improvement. **Required Education & Certifications** - Master’s degree (Bac + 5) from a business school, engineering school, or equivalent. - No specific certifications required, but knowledge of product‑management frameworks (e.g., Scrum, Kanban) is advantageous.

Boulogne-billancourt, France

Hybrid

Junior

12-12-2025

Company Name

IKA

Job Title

Customer Success / Technical Support (H/F)

Job Description

**Job Title:** Customer Success / Technical Support Specialist **Role Summary:** Ensure client satisfaction by resolving technical incidents, analyzing application performance, and collaborating with cross-functional teams to maintain service quality. **Expectations:** - First-line analysis and resolution of client-reported issues. - Proactive monitoring of applications to prevent disruptions. - Clear communication with clients through ticket updates and incident reports. **Key Responsibilities:** - Analyze and resolve incidents, prioritizing high-impact issues. - Manage JIRA tickets from intake to resolution, ensuring timely updates. - Investigate and document technical anomalies, proposing actionable solutions. - Collaborate with Product, Project, and Data teams to implement fixes and improvements. - Develop internal documentation, including troubleshooting guides and training materials. - Track client satisfaction metrics post-resolution. **Required Skills:** - Proficiency in SQL (Oracle, PostgreSQL) and database management. - Strong knowledge of PHP and Git version control (GitFlow, GitLab). - Advanced Excel skills (data modeling, complex formulas). - Ability to write precise, structured technical documentation. - Technical troubleshooting and root-cause analysis capabilities. **Required Education & Certifications:** - Bachelor's or master’s degree in Computer Science or equivalent engineering degree. - Prior experience in Customer Success or technical support roles. - Demonstrated SQL expertise; certifications in database management or technical support a plus (not mandatory).

Boulogne-billancourt, France

Hybrid

18-12-2025

Company Name

IKA

Job Title

Customer Success Manager (H/F)

Job Description

Job title: Customer Success Manager (H/F) Role Summary: Own the end‑to‑end customer experience for a suite of applications, identifying and resolving incidents, monitoring performance, and collaborating with Product, Project, and Data teams to ensure high client satisfaction and smooth production delivery. Expectations: - Proactive, self‑driven professional with strong analytical and problem‑solving skills. - Clear communicator who can translate technical details into actionable client updates. - Ability to balance multiple tickets, maintain documentation, and deliver in a fast‑moving environment. Key Responsibilities: - Analyze and triage incidents; prepare and process first‑level bug fixes. - Monitor applications to detect anomalies and deliver timely production fixes. - Manage JIRA support tickets: receive, assign, update, and time‑boxing as needed. - Communicate ticket status to clients throughout the resolution cycle. - Draft concise, accurate JIRA tickets for Product, Project, and Data teams. - Produce periodical summaries of actions taken and key findings. - Contribute to the development and improvement of support guides and training materials. - Follow up with customers post‑resolution to gauge satisfaction. Required Skills: **Technical (hard skills)** - Proficient in SQL (Oracle, PostgreSQL) and relational database concepts. - Solid knowledge of PHP and version control with Git (GitFlow, GitLab). - Advanced Excel proficiency (file creation, complex formulas). - Ability to document and write clear, detailed incident tickets. **Behavioral (soft skills)** - Rigorous, organized task execution. - Strong observational and diagnostic aptitude to identify root causes quickly. - Excellent written and verbal communication, including client phone interactions. - Concise synthesis skills for reporting on actions taken. - Resourceful problem‑solving and adaptability to unexpected situations. Required Education & Certifications: - Degree from an engineering school or Master’s in Computer Science/Information Technology. - Prior experience in a Customer Success or similar support role. ---

Boulogne billancourt, France

On site

06-01-2026