Perch Group

About the Company

Powered by technology. Driven by people.

North of England-based Perch Group is one of the fastest growing and most ambitious debt purchase, collections, litigation and reconnection firms in the UK.

To keep it simple for both clients and customers, we provide a one-stop-shop of market-leading, data-led services across the whole debt lifecycle:
* Debt purchase - through Perch Capital, a specialist debt purchaser of regulated and unregulated unsecured debt portfolios (www.perchcapital.co.uk)
* Debt collection services - through ACI, an FCA regulated digital first debt resolution agency (www.aciuk.co.uk)
* Litigation and enforcement services - through TM Legal Services, an SRA regulated and digitally enabled law firm (www.tm-legalservices.co.uk)
* Customer verification and reconnection - through Verify, which is revolutionising the way utilities providers, financial services, SMEs and others gather accurate data on and interact with customers in arrears.

We're not just a buyer that sees debt purchase as transactional: We build long-term partnerships as an extension of our clients' teams. We are able to service the full spectrum of debt types and sectors from mail order and financial services to utilities and telecoms whatever the size, type or complexity of portfolios or accounts.

Because of our entrepreneurial culture, we can make quick decisions, unpick any issues, and reduce the hassle for all involved, while maintaining the highest best practice principles as standard. This unique combination of experience and agility allows clients to focus on their customer acquisition strategy and front-end journeys.

Listed Jobs

Company Name

Perch Group

Job Title

Senior Software Engineer (Full Stack)

Job Description

**Job Title** Senior Software Engineer – Full Stack **Role Summary** Design, develop, and maintain scalable, secure .NET applications and modern front‑end experiences. Drive architectural improvements, refactor legacy components, and mentor junior engineers while collaborating closely with product and architecture teams. **Expectations** - Deliver high‑quality code on schedule across application and data layers. - Own the full development lifecycle for both backend services and frontend interfaces. - Mentor and coach mid‑level and junior team members. - Progress toward a technical lead role by contributing to engineering standards and design reviews. **Key Responsibilities** - Design, code, test, and deploy scalable .NET (C#) services and REST APIs. - Build user‑facing features using HTML, CSS, JavaScript, and a modern framework (React, Angular, or Vue). - Implement and maintain content‑rich websites via enterprise CMS platforms (Umbraco, Sitecore, Optimizely) and integrate with backend systems. - Refactor legacy, data‑centric components into cloud‑first services on Azure. - Apply SOLID principles, design patterns, and maintain clean, maintainable code. - Participate in architecture and product discussions, providing technical guidance. - Manage CI/CD pipelines using Git, Azure DevOps or equivalent tools. - Mentor engineering team members and contribute to code reviews, standards, and solution design. **Required Skills** - Extensive experience with .NET, C#, SQL Server, and REST API design. - Proficiency in HTML, CSS, JavaScript, and at least one modern front‑end framework (React, Angular, or Vue). - Strong background with enterprise CMS platforms (Umbraco, Sitecore, Optimizely); WordPress experience is a plus. - Solid understanding of CI/CD, Git, Azure DevOps, and Azure services (App Services, Functions, Service Bus). - Ability to design and refactor scalable, secure applications. - Excellent problem‑solving skills, ownership mindset, and passion for mentoring. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or a related field. - Relevant Microsoft certifications (e.g., Azure Developer Associate) are desirable.

Manchester, United kingdom

Hybrid

Senior

25-02-2026

Company Name

Perch Group

Job Title

Customer Escalations Officer

Job Description

**Job Title** Customer Escalations Officer **Role Summary** Own and resolve escalated customer complaints across regulated and non‑regulated debt products, ensuring fair, compliant, and timely outcomes while driving continuous service improvement. **Expectations** - Deliver a customer‑centric resolution experience that aligns with FCA, GDPR, and internal policy requirements. - Act as the final point of escalation for complex or vulnerable customer issues. - Provide actionable insights through root‑cause analysis to reduce recurrence of complaints. **Key Responsibilities** 1. Receive, assess, and record escalated complaints via phone, email, and letter. 2. Conduct thorough investigations, collaborating with cross‑functional teams to determine fair outcomes. 3. Resolve FCA‑regulated and non‑regulated disputes, ensuring compliance with regulatory guidelines and internal procedures. 4. Manage specialist escalations for vulnerable customers and Right‑of‑Access requests under GDPR. 5. Maintain accurate case documentation and adhere to established deadlines and reporting metrics. 6. Contribute to root‑cause analysis and feedback loops to prevent future complaints. 7. Support a culture of continuous improvement and customer‑first mindset across the organization. 8. Serve as the final contact point for customers, confirming resolutions and follow‑up satisfaction. **Required Skills** - Strong experience in handling and resolving customer complaints. - Excellent verbal, written, and interpersonal communication skills. - Ability to analyze complex information, make data‑driven decisions, and drive outcomes. - Proficiency in stakeholder management and cross‑functional collaboration. - Detailed understanding of TCF principles and FCA regulatory frameworks (desirable). **Required Education & Certifications** - Minimum of a university‑level qualification (equivalent). - Relevant certifications in customer service or complaint handling preferred (e.g., ISO 10002 training). - Successful completion of a full DBS and Credit Check upon hire.

Blackpool, United kingdom

Hybrid

26-02-2026