Service Desk with ServiceNow

Job Specifications

Job Description:

Service Desk/Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in service desk and account management. Uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact and demonstrates expertise in conveying technical and functional concepts for data protection in Operations and Security.

About the Company

Zolon Tech, Inc. (Zolon) provides Technology Services to federal and commercial customers with innovative solutions that meet the most demanding requirements, including digital transformation, agile application development, big data collection and analytics, everything as a service, mobile integration, and staffing and vendor management. With deep experience in the federal and commercial markets, Zolon is unique in its ability to integrate best practices and implement proven solutions that consistently beat deadlines, come i... Know more

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