Job Specifications
Join Commissionaires Victoria, The Islands and Yukon (CVIY)!
Join Canada's premier security company. As a not-for-profit, over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada's Top Employers for 2025, we demonstrate our commitment to our employees and community.
With over 22,000 employees nationwide and over 800 employees serving across Vancouver Island and Yukon, we provide customized solutions to meet the dynamic and evolving security needs of both private and public sector clients. Our services include uniformed guard services, mobile response and support, by-law enforcement, and identification services.
At Commissionaires, we are dedicated to fostering a diverse and inclusive workforce. Join us and be part of a great team where your contributions are recognized and valued. Together, we play a critical role in protecting the safety and security of Canadians.
Make a difference!
Position Title: Operations Systems Administrator
Location: Commissionaires - HQ
Reports to: Client Service Manager
Hours of Work: 8:00 AM to 4:00 PM, Mon. - Fri. (excluding statutory holidays)
Status: Full-time
Salary: $55,000 - $58,000 annually, plus benefits and RRSP
The Operations Systems Administrator plays a valuable role in supporting the operations and finance teams. If you have a passion for customer service, are well organized, eager to learn and comfortable with systems, this role is for you!
Responsibilities And Job Duties
Scheduling & Dispatch
Support Client Service Managers in scheduling services, including security guards and mobile security drivers
Training & Support
Once proficient in CVIY systems, provide training and support to other users to ensure effective use
Software Monitoring & Management
Manage user accounts, access permissions, and software configurations within Ops/Finance systems to support optimal performance
Systems include scheduling platforms (e.g., TrackTik)
Client Contract Administration
Ensure accurate and timely oversight and reporting of client information
Manage system inputs, renewals, and onboarding of new clients
Employee Administration
Ensure accurate and timely oversight and reporting of HR information
Provide necessary system inputs
Analytical Support
Identify trends and monitor key performance indicators (KPIs) to assess the overall effectiveness of security operations
Client Reports & Relations
Track, prepare, and report key client information, including incident reporting
Provide clients with security information to support their business operations, which may include client site visits
Required Qualifications And Experience
A "can-do" attitude
A passion for the customer - external and internal
Desire to learn and grow
Excellent communicator
Strong organizational skills with the ability to multi-task
Class 5 Driver's License with a clean driving record
Valid BC Security license (note: if not, we will support attaining one)
Detail oriented
A proactive problem-solver
Proficient with Microsoft Office suite (Excel, Word, Outlook, Teams)
Comfort with systems (note: Traktik experience is an asset)
Benefits And Perks
RRSP contributions by employer
Group-life Insurance & Long-term Disability
Extended Health & Dental coverage
BC Transit ProPass (15% off monthly bus pass)
National Bursary and Recognition programs
Training provided
Free uniform and dry-cleaning reimbursement
Safety boot reimbursement and PPE provided (as applicable)
Powered by JazzHR
VxbvGWX6uy
About the Company
Commissionaires Victoria, the Islands, & Yukon is a full-service Innovative Security Solutions Provider and the only Not-For-Profit security company. Originally founded to provide much-needed employment to Veterans in the post-war climate, we now employ nearly 1,000 Veteran and Non-Veteran Commissionaires from all walks of life as a truly equal-opportunity employer.
Know more