Job Specifications
Summary:
API is seeking a seasoned professional to join our company in the role of Vice President of Operations. The VP of Operations leads and manages the operations teams in support of the clients in their vertical.
The Vice President of Operations is a key leadership role responsible for overseeing the strategic and operational functions of client operations. This position requires a dynamic leader who can ensure operational excellence, optimize processes, and foster strong client relationships to drive organizational success. The VP will collaborate closely with senior leadership and clients to deliver exceptional results and ensure alignment with the company's vision and strategic goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Leadership:
Develop and implement long-term strategies to enhance operational efficiency and employee productivity.
Drive the adoption of best practices, tools, and technologies across all operational functions.
Provide leadership and vision to supervisors and managers, aligning operational goals with organizational objectives.
Operational Scheduling:
Oversee the creation, maintenance, and optimization of scheduling processes to ensure seamless operations.
Partner with department leaders to ensure adequate coverage and support for critical business needs.
Ensure client-specific schedules are delivered accurately and on time.
Client Operations Leadership:
Provide strategic oversight for client operations, ensuring high-quality service delivery.
Monitor and drive the performance of supervisors and agents to meet client expectations.
Lead the implementation of new operational initiatives for Canadian Pacific, including staffing, process design, and performance tracking.
Act as the primary escalation point for operational challenges and client concerns, ensuring timely and effective resolution.
Competencies
Advanced problem-solving and analytical skills, with a focus on results.
Strong negotiation skills and the ability to influence outcomes at all levels.
Demonstrated ability to manage multiple priorities and meet strict deadlines in a fast-paced environment.
Proficiency in managing operational processes and driving continuous improvement.
Exemplary verbal and written communication skills for both internal teams and external stakeholders.
Comprehensive knowledge of airline operations, travel industry dynamics, and client relationship management.
Advanced technical proficiency in Microsoft Office, particularly Excel, and familiarity with operational tools and systems.
Leadership: This position is directly responsible for directly leading the vertical.
Position Type and Expected Hours of Work:
This is a full-time position with flexibility to work evenings and weekends based on business needs.
Travel up to 50%
Location - United Kingdom (London)
Required Skills, Education and Experience:
Bachelor's degree in Business Administration, Operations Management, or a related field (MBA or advanced degree preferred).
10+ years of progressive leadership experience in operations, with a strong preference for expertise in the travel, airline, or hospitality industries.
Proven track record of managing large teams and driving operational excellence in client-facing environments.
Extensive knowledge of industry best practices in operations and client management.
Experience implementing technology-driven operational solutions.
Demonstrated success in optimizing processes to improve efficiency and profitability.
Strong customer service orientation and ability to maintain high client satisfaction.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met
About the Company
As the worldwide leader in crew accommodation solutions for over 35 years, API uses proprietary technology, unique software solutions, and our highly experienced team to make sure over 20,000 crew members from more than 90 airlines rest comfortably every night. API's end-to-end technology platform will transform the way airlines manage crew travel. o Mobile platform, MyCrewCare o Sourcing & Contracting o Crew Planning o Daily Operations & IROPS o Distressed Passenger o Billing & Reconciliation o Business Analytics Offering g...
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