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Ursus, Inc.
Customer Relationship Management Specialist

Customer Relationship Management Specialist

On site

Rancho cordova, United states

$ 34 /hour

Junior

Freelance

12-09-2025

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Skills

Communication Salesforce Sales Presentation Skills CRM Research Data collection Analytical Skills Marketing Project Management

Job Specifications

JOB TITLE: CRM Specialist

LOCATION: Rancho Cordova, CA (preferred)

PAY RANGE: $34.38/hr

DURATION: 12 month contract

TOP 3 SKILLS:

Must have strong Salesforce knowledge base, will be creating Admin credentials
APEX knowledge is bonus
QA knowledge

JOB DESCRIPTION:

Support the development of the Customer Base platform and segmentation clustering.
Identify opportunities to enhance data collection and management; assist in the development of CRM programs, in line with given objectives.
Essential Functions Assist in maintaining of the customer platform and customer segmentation
Support the Global CRM Team during the implementation of the CRM platform
Assist in defining use cases for Sales, Service, and Marketing functions that are used as criteria for CRM processes Support maintenance of the customer platform and segmentation clustering
Prepare segmentation reports as needed Act as a liaison between various departments and business partners to maintain customer platform Assist in the development of CRM programs and prepare related materials
Assist in formulating KPI drives and measure the results
Propose and handle research and tools to improve the knowledge of the customers
Gather reports on data and industry trends relating to trade categories
Provide user support for installed CRM functionality
Assist in various ad-hoc projects

Job Specification

Bachelor's degree in Marketing or related experience
2+ years of CRM experience and/or Marketing experience
Excellent communication and presentation skills
Strong analytical skills, results driven, good understanding of CRM systems and exposure to segmentation projects
Strong project management with a focus on execution and rigorous implementation High flexibility and creative with a hands-on approach
Collaborative and an effective team player
Ability to regularly exercise discretion and independent judgement
Ability to travel up to 20% of the time (domestic)

About the Company

Ursus, Inc., has been recognized by Staffing Industry Analysts (SIA) for four consecutive years as the fastest-growing technical and creative staffing firm in the United States. Ursus is a global leader in next-generation, digital transformation staffing services. Hyper-focused on you - the candidate, the client, the partner, or the employee to deliver the best possible engagement experience. Whether you are looking for your next career move or scaling a growing team searching for digital talent, we are here for U! Learn... Know more