Job Specifications
At Major League Baseball, the Vice President of Technology Services plays a pivotal role in setting the strategic direction and ensuring the operational excellence of our Technology function. This executive position requires a forward-thinking leader who will not only oversee the deployment and management of technology solutions across MLB and its Clubs but also drive innovative strategies that enhance our technological capabilities and services.
A key responsibility of this role will be driving the use of AI across the workforce. This includes selecting appropriate tools, increasing organizational fluency, and ensuring the successful realization of both practical and strategic benefits of AI across MLB. The ideal candidate will bring a sharp understanding of emerging AI capabilities and a demonstrated ability to drive transformational change through technology.
This role also directly oversees MLB's Corporate Infrastructure, Service Desk, Event Technology, and Media Management teams, ensuring reliable, scalable, and secure operations across the League. In addition, the VP will lead efforts to advance technology adoption and consistency in MLB's remote offices and international operations, extending enterprise standards and support models globally.
Responsibilities
Strategic Leadership
Shape and articulate a clear vision for the Technology Services division, ensuring alignment with MLB's overall strategic goals
Lead enterprise-wide technology initiatives and transformation efforts, including the adoption of AI technologies that improve efficiency, decision-making, and fan engagement
Foster a culture of innovation, experimentation, and continuous improvement.
Establish and track key performance indicators (KPIs) across all service domains to drive measurable improvement in reliability, responsiveness, and user satisfaction
Operational Oversight
Spearhead the seamless operation of all technology services, including software, hardware, and integrated systems
Lead initiatives to standardize and scale MLB technology services across domestic and international remote offices
Ensure robust business continuity plans are in place to maintain operations and minimize disruptions during emergencies
Partner with the League's Information Security function to ensure infrastructure and platforms are designed and operated in alignment with cybersecurity standards and risk management practices
AI Strategy & Execution
Champion the identification, evaluation, and implementation of AI use cases that enhance business outcomes
Partner with business units to build AI literacy, foster adoption, and scale impactful use of AI tools across the workforce
Serve as a strategic thought leader in the evolving AI landscape, advising senior leadership on risks, opportunities, and ethical implications
Budget and Resource Management
Develop and manage substantial budgets, optimizing resource allocation across projects and operations
Work closely with the Finance department to forecast financial needs and track expenditures
Technology Advancement
Evaluate and integrate advanced technology solutions that enhance operational effectiveness and user satisfaction
Champion the adoption of Software as a Service (SaaS) platforms, outsourcing strategies, and AI-enhanced tools to streamline operations and reduce costs
Partnership and Stakeholder Engagement
Cultivate strong relationships with MLB clubs, major event organizers, and other ownership entities, offering strategic technology services as a shared resource
Engage with technology vendors and partners to explore new business opportunities and innovations
Serve as a trusted advisor to internal stakeholders, ensuring that Technology Services functions are aligned with evolving business needs and delivering a high standard of service
Team Development and Leadership
Lead and expand a diverse team of technology professionals and external partners across multiple domains
Foster an environment of professional growth, accountability, and collaborative success, including growing internal AI expertise
Policy and Procedure Development
Establish comprehensive policies and procedures that support the adoption of new technologies, including AI, and ensure compliance with industry standards and best practices
Cross-functional Collaboration
Collaborate with other departments to proactively address their technology needs, ensuring high-quality support and alignment with their objectives
Act as a bridge between technology and business strategy, translating needs into effective digital solutions
Qualification & Skills
Experience: 10+ years in technology leadership within a dynamic corporate environment, with demonstrated experience in strategic planning and execution
Experience leading automation/AI initiatives is strongly preferred
Education: Bachelor's degree in a relevant field required; advanced degree or relevant certifications highly preferred
Deep understanding of database management, net
About the Company
Major League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S. and Canada, representing the highest level of professional baseball. Led by Commissioner Robert D. Manfred, Jr., MLB remains committed to making an impact in the communities of the U.S., Canada and throughout the world, perpetuating the sport's larger role in society and permeating every facet of baseball's business, marketing, community relations and social responsibility endeavors. ML...
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