Skills

Communication ServiceNow Customer Service Windows Organization Windows 10 Active Directory

Job Specifications

Payrate: $43.40 - $45.10/hr.

Summary:
This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills.

Top Qualifications:
Customer service and communication skills
Troubleshooting Microsoft Windows 10 (mid-level)
Troubleshooting Mac IOS (mid-level)
Installation and configuration of new machines in a Windows environment (mid-level)
Smart cards / PIV cards (general knowledge)
Experience with Office 365, VPN, Active Directory
Provide Remote Tool Support
Conference Room / VTC Setups
Wireless Troubleshooting/iPhones and iPads

Requirements:
Core responsibilities and duties; highlight day-to-day activities:
The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions.
We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Strong skills with imaging machines and troubleshooting during the image process are a plus.
The team member will perform the following:
Customer service and interaction
Advanced troubleshooting and resolution
Imaging new machines
Deployment of new machines
New software installation
Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system

Qualifications And Education Requirements:
Must possess a high school diploma and 2 years of desk side support experience. Diploma may be substituted with 4 additional years of related experience.

Skills Preferred:
Familiarity with ServiceNow
Ability to work in a fast-paced environment
ServiceNow Asset and Incident Module (user-based knowledge)
Bomgar
Some experience with troubleshooting and resolving MacBook Pro IOS issues.
Experience with ServiceNow ticketing system.
Outage Awareness/Management experience

Pay Transparency: The typical base pay for this role across the U.S. is: $43.40 - $45.10/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter.

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About the Company

Aditi is a Digital Engineering Services company. We partner with established and emerging enterprises by leveraging borderless talent across three continents to achieve transformative outcomes that will reshape their trajectory. We are committed to providing extraordinary experiences through all stages of the transformation journey to foster lasting relationships. We deliver tangible results through our broad range of services. We lead and support our clients' efforts to discover, design, and deliver the products, systems,... Know more