Job Specifications
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Laderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.
The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
Deputy Manager at the Toronto Eaton Centre
A Laderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service and leads training. The ideal Deputy Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager and Regional Manager to meet the store quotas.
What you can expect in this role
You will lead outstanding in-store customer experience, motivate the staff to provide top notch customer care
You will help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment
You will help ensure the accuracy of Laderach product merchandising, while executing proper food safety protocol
You will help schedule effective staff shifts and coordinate store meetings/events
You will help the Store Manager manage the accuracy product merchandising and store inventory orders
You will help achieve in-store compliance and loss prevention standards
You will act as a key communicator of corporate values to customers and employees
You will manage the store in the absence of the Store Manager
You will manage other role related responsibilities as assigned by the Store Manager
What we expect from you
You have at least one year of experience in a retail space with increasing levels of responsibility (ex: growth from associate level to shift lead/floor lead/assistant manager)
You are equipped with strong leadership, staff management and customer service skills
You are reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs
You are proficient computer skills such as email use and management, Microsoft 365, data entry, spreadsheets, and POS.
You are quality-minded with keen attention to detail
You are proactive and efficient
You are passionate about chocolate
Physical Requirements:
Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
Multitasking requires physical agility and the ability to stay organized.
Employees may be required to bend, squat, or reach up high to organize or stock products.
Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
Restocking low shelves or accessing high displays may involve frequent bending or stretching.
Requires the ability to lift 15-40 pounds.
What we offer you
Competitive pay $26 Hourly and 10% annual bonus
Dental, Vision, and Health Insurance Free of Charge
Life Insurance options
Additional discounts and perks!
An exciting working environment with motivated colleagues
A position with lots of personal responsibility
The opportunity to contribute fresh ideas
An open and respectful feedback culture
In-house and external further training
Unique career opportunities
Generous discounts on our products
Chocolate at work
Easily accessible locations
Own it. Grow it. Make it fresh.
Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search
We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.
About the Company
Laderach is a Swiss chocolate factory that is internationally renowned for its high-quality fresh chocolate. In addition to the famous FrischSchoggi, its product range includes fine pralines and truffles, Italian tartufi and a host of other creations. Over the past 60 years, Laderach has repeatedly introduced impressive new chocolate ideas and revolutionized the market with innovations, such as the production of thin-walled hollow truffle shells. Its other innovations included the open sale of FrischSchoggi in its branded ch...
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