Job Specifications
Role: Business Analyst
Location: Atlanta, GA 30336 (Hybrid 1 Day/Week in office)
Duration: Full time
Pay: $100k - $120k/yr.
About the Role
This is not a sit-in-the-corner-and-take-notes kind of role. We want a collaborator, a translator, and a strategic thinker who can decode complexity and help shape the future of customer experience design.
Key Responsibilities
Partner with stakeholders to gather, document, and prioritize business requirements across retail, design, and digital teams
Translate high-level business needs into clear user stories, process flows, and wireframe-level specs
Support cross-functional delivery teams across creative, development, and rollout workflows
Analyze current processes and identify opportunities for efficiency, automation, or digitization
Collaborate with technical teams to define integration requirements between systems (CMS, DAM, project tracking)
Assist in the creation and management of project roadmaps, timelines, and deliverables
Facilitate meetings, workshops, and stakeholder reviews; ensure alignment and accountability
Create reporting, dashboards, or insights to support strategic initiatives
Serve as a strategic thought partner--helping to connect dots across teams, tools, and channels
Qualifications
6+ years of experience as a Business Analyst, ideally in retail, digital, or experience design environments
Proven ability to work across creative, operations, and tech teams
Strong skills in requirements documentation, process mapping, and stakeholder facilitation
Experience with Jira, Confluence, Miro, Lucidchart, or equivalent tools
Working knowledge of CMS platforms, digital signage, POS systems, or customer experience tools is a plus
Familiarity with wireframing, UX thinking, or digital prototyping (Figma, Balsamiq) is a bonus--not a dealbreaker
Data-savvy: proficient with Excel; exposure to Power BI, Tableau, or light SQL is helpful
Strong verbal and written communication skills; confident presenting to both execs and end-users