Skills

Communication Endpoint Security ServiceNow Customer Service Windows Android Active Directory

Job Specifications

Hi,

Greetings from MOURI Tech!

We are recruiting for Service Desk Engineer to our client located in St.James,UK as a Contract role. please do share your resume to pavanit.in@mouritech.com to discuss further.

Job Title: Offshore Service Desk Engineer (Level 1 & Level 2 Support) - UK Support

Part Time: At least 16 hours per week

Location: Onsite: St. James, Bishops Gate, Kensington

Schedule: Must align with UK business hours and on-call rotation as required

About the Role:

seeking a highly motivated and technically skilled Offshore Service Desk Engineer to provide Level 1 and Level 2 IT support for our UK-based club locations as well as support overall incident queue. This role is critical to supporting and maintaining operational excellence across our IT environments. The ideal

candidate is proactive, technically sound, and experienced in remote desktop and infrastructure support within a distributed enterprise environment.

Key Responsibilities:

* Provide Level 1 and Level 2 support through the ServiceNow ticketing system, ensuring timely resolution of incidents and service requests.

* Diagnose and resolve issues related to:

* Desktops, laptops, mobile devices (iOS/Android), printers

* Microsoft Office Suite, Exchange/Outlook, and in-house applications

* Windows and macOS platforms

* Deliver high-quality support to both end users and executive-level stakeholders in corporate and club environments.

* Escalate unresolved issues appropriately and

collaborate with Level 3 or specialist teams as needed.

* Monitor unassigned and open tickets, ensuring

updates are timely, informative, and in alignment with SLAs.

* Contribute to the creation and maintenance of Standard

Operating Procedures (SOPs) and knowledge base articles.

* Ensure IT processes and standards are followed

during new club openings and infrastructure deployments.

* Participate in an on-callrotation and provide after-hours support when necessary.

* Occasional travel may be required,depending on proximity to supported locations.

Qualifications:

* Information Technology, or related field (or equivalent hands-on experience).

* Minimum 1 year of experience supporting

desktop hardware/software and providing remote IT support in a service desk or

help desk environment.

* Proficient in troubleshooting and supporting:

* Windows 10/11, macOS

* Microsoft Office 365, Exchange, Active Directory

* Remote access tools and endpoint security

* Working knowledge of ITIL practices, ticket lifecycle management, and SLA adherence.

* Strong verbal and written communication skills,

with the ability to explain technical issues clearly to non-technical users.

* Ability to work independently, manage

priorities, and maintain professionalism under pressure.

* Flexible and dependable, with a commitment todelivering exceptional customer service.

Preferred Experience (Nice to Have):

* Experience supporting users in a fitness, retail, or hospitality environment.

* Familiarity with ServiceNow

or similar enterprise ticketing platforms.

* Exposure to clubopenings, remote site setup, or IT project coordination.

About the Company

MOURI Tech - the global enterprise IT services provider, established in 2005, has been offering innovative solutions underscoring client success, with unwavering commitment. Our comprehensive portfolio encompasses digital transformation, intelligent ERP, cloud security, and automation, all aimed at delivering valuable results for a wide range of industries, including Fortune 500 companies. MOURI Tech focuses on enabling enterprises with advanced AI solutions to become future-ready, fostering innovation and enhancing business... Know more