Skills

Communication Leadership Customer Service Organization supply chain management E-commerce

Job Specifications

Logistics at full potential!

For our dynamic site in the port of Antwerp, we are looking for a proactive Business Support Team Lead. In this role, you'll be the link between our customers, customer service, GXO operations, and internal teams.

You ensure that processes and systems run smoothly and set up improvement projects to continuously optimize our services.

Your role as a Business Support Team Lead:

You will be the central point of contact for our customers, customer service officers and GXO operations regarding systems and processes
You will support a team of 6 Customer Service Officers and ensure a motivating working atmosphere
Solve operational issues, perform root cause analyses and implement sustainable solutions
Initiate and lead continuous improvement initiatives to structurally improve processes
Monitor, send and report your KPIs
Coordinate your customs formalities (import/export) and optimize our WMS system
Manage your projects with multidisciplinary teams (IT, Operations, Business)
You make daily operational decisions in consultation with the Site Manager and Warehouse & Transport Manager.

What you need to succeed at GXO as a Business Support Team Lead:

A Bachelor's or master's degree in Logistics, Supply Chain Management or an equivalent field
Fluent Dutch, both orally and in writing; Good knowledge of English is a plus
A proactive, hands-on working style and the ability to support teams effectively
Self-starting ability: you take initiative and work independently to achieve goals
Excellent communication skills and the talent to strengthen relationships, both internally and externally
Experience with WMS systems and process optimization is a plus; affinity with IT is essential
Basic knowledge or practical experience with customs processes is a plus

We offer you.

A challenging management position in a leading company in the port of Antwerp
Competitive salary with attractive fringe benefits
A close-knit team and informal corporate culture with regular team activities
Space to really shape your leadership and improvement projects

Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics?

Watch the video below or visit our website www.gxo.com

https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the next place you want to work!

For more information you can contact Debbie Haywood he can be reached via debbie.haywood@gxo.com

Interested?

Apply via the button and leave your recent CV

Acquisition as a result of this vacancy is not appreciated.

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