Skills

Communication PowerShell Firewalls Microsoft 365 Problem-solving Windows Azure AWS Active Directory SharePoint Online Windows Server

Job Specifications

2nd Line IT Support Engineer (Cloud)
Taunton, Somerset (Hybrid-working)
Up to 35,000 per year
Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.)
Skills and Experience:
Minimum of 3 years' experience in a similar IT support role
Experience using service desk tools and remote support software
Administration experience in medium-sized corporate IT environments, including operational and break/fix activities
Familiarity with ITIL processes and SLAs
Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre.
Cloud knowledge of ideally Azure but AWS also considered
Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC)
Windows Server experience
Provide 2nd Line support remotely, over the phone and on client sites
Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure
Contribute to knowledge base documentation and process improvements
Any knowledge of Intune and PowerShell desirable, but not essential
NB: A valid UK Driving Licence is essential for this role.
The Opportunity:
My client who are a managed service provider in Somerset and they are currently looking for a 2nd Line Support Engineer (Cloud) on a permanent basis.
The role would be excellent for a dynamic, customer-facing individual with strong IT support experience, excellent problem-solving skills and the flexibility to travel to client sites across the UK.
You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations and serving as an escalation point for complex technical issues.
The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills.
Applications:
Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the technology sector?

About the Company

A leading Techncial Recruitment Specialist focusing on IT & Digital, Transport Technology and Telecoms; partnering with local innovative SMEs and start–up’s through to global FTSE 250 businesses supplying them with the best in people and talent since 2005. What makes ISR different is our people and the passion they show for finding our client’s the best people in the market. All of our consultants are highly experienced enthusiasts that know their markets intimately; are serious about delivery; and always aim to exceed on ... Know more