Skills

Communication ServiceNow Version Control Test Quality Assurance Technical Writing Training Machine Learning Agile Natural Language Processing NLP

Job Specifications

Title : Business Analyst, Senior

Duration : 12 Months Contract

Location : Oakland, CA - Hybrid

Job Description:

Position Summary:

We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives. This role bridges People operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications.

Job Responsibilities:

* Knowledge Article Development

* Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows.

* Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption.

* Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms.

* AI & Automation Enablement.

* Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation.

* Validate and test knowledge articles in AI environments to ensure accuracy and usability.

* Continuously refine content based on AI performance feedback and user interactions.

* Stakeholder Collaboration.

* Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes.

* Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy.

* Governance & Quality Assurance

* Maintain version control and audit trails for all knowledge assets.

Qualifications:

Minimum:

* Bachelor's degree in Business Administration, Information Systems, or related field.

* 3+ years of experience in business analysis, technical writing, or knowledge management.

* Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases.

* Strong analytical, communication, and documentation skills.

* Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms.

Preferred Skills:

* Understanding of natural language processing (NLP) and machine learning concepts.

* Experience working in Agile or hybrid project environments.

* Ability to visualize workflows and processes using tools like Visio.

About the Company

Zolon Tech, Inc. (Zolon) provides Technology Services to federal and commercial customers with innovative solutions that meet the most demanding requirements, including digital transformation, agile application development, big data collection and analytics, everything as a service, mobile integration, and staffing and vendor management. With deep experience in the federal and commercial markets, Zolon is unique in its ability to integrate best practices and implement proven solutions that consistently beat deadlines, come i... Know more