Job Specifications
Role: ServiceNow Architect
Location: Ashburn ,VA (3 Days onsite)
C2C/W2
Job Description:
Lead the architecture of our client's ServiceNow platform - own CMDB/CSDM health, enable Discovery and Service Mapping at scale, implement ITOM and ITAM (HAM Pro & SAM Pro), stand up certificate management, and deliver high-fidelity integrations (Service Graph Connectors: SCCM, Jamf, AWS, Nexthink, NetBox, Infoblox, etc.). Explore practical AI/GenAI use cases to boost productivity and decision-making.
What you'll do
Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
SAM Pro: entitlement/model normalization, discovery/source alignment, software reconciliation, optimization, true-ups, license compliance.
Integrate external sources via Service Graph Connectors; define source-of-truth & reconciliation.
Stand up certificate inventory/management; automate issuance/renewal and alerts.
Drive data quality (de-duplication, stale/archival, unclassified/incomplete remediation).
Build dashboards/KPIs; establish governance, runbooks, and guardrails.
Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.
What you bring
8-10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
Strong Identification & Reconciliation, Data Manager, reporting/PA.
Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDB-ITAM alignment.
Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.
Nice to have
Certs: CIS-CMDB, CIS-Discovery, CIS-Service Mapping, CIS-ITSM, CAD (Architect track a plus).
Microsoft CA/public CA integrations; certificate workflows.
Practical AI/GenAI pilots (intake automation, data quality suggestions).
Impact/KPIs (typical)
CMDB Health >=90% for in-scope classes; duplicates =95%; mapped tier-1 services with >=95% change-impact accuracy.
ITAM: Increase in reclamation rate, audit-ready license compliance, license/asset cost savings.
About the Company
Zillion Technologies, Inc. (Zillion) provides global expertise in innovative technology, services, and consulting that helps our clients to reach beyond what they think is possible. Since its inception in 2002, Zillion has become one of the fastest-growing companies in the Washington DC metro region. It is a leading provider of contemporary and reliable IT solutions backed by proficient and highly-professional individuals. Today, it has branched out an extensive array of solutions ranging from Digital Transformation solution...
Know more