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English Provender Company
Service Desk Analyst

Service Desk Analyst

On site

Thatcham, United kingdom

£ 37,000 /year

Full Time

30-09-2025

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Skills

Communication Problem-solving Training Windows Active Directory Windows Server

Job Specifications

Job Title: Service Desk Analyst

Reports to: Head of Group IT

Location: Newbury - with occasional travel to other Group sites as required

Role Overview

As the Service Desk Analyst, you will be the sole IT service representative at your site, responsible for delivering high-quality support, managing service requests, and acting as the escalation point. You will coordinate with central IT teams, contribute to service improvement initiatives, and support project delivery.

Key Responsibilities

- Deliver 1st and 2nd line support directly to users and manage service tickets via the Helpdesk system.

- Troubleshoot and resolve technical issues across hardware, software, and network services.

- Maintain and update the IT asset register, ensuring compliance with Cyber Essentials and cyber insurance requirements.

- Coordinate onboarding, hardware provisioning, and access management for new starters.

- Provide informal training and guidance to staff on IT systems and security awareness.

- Collaborate with other IT teams to support project delivery, including testing, deployment, and documentation.

- Participate in an on-call rota for out-of-hours support.

General Requirements

- Strong multitasking, problem-solving, and communication skills.

- Ability to work independently and as part of a wider IT team.

- Familiarity with Windows 10/11, Office 365, Active Directory, and Windows Server environments.

- Willingness to travel and stay overnight when required.

- Commitment to health & safety and company policies.

About the Company

Passion. Innovation. Knowledge. The perfect ingredients to make food special. At English Provender Company we're ideas people and innovators, chefs and creators, and designers and deliverers. We tailor bespoke products and packaging to meet our customers and consumers requirements. Our highly-skilled teams produce award-winning dressings, condiments, marinades and cooking ingredients for our brands; The English Provender Co(r)., Very Lazy(r) and Newman's Own(r); and many of the UK's leading food manufacturers and retailers. ... Know more