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Polypouch UK Ltd
Sales & Operations Administrator

Sales & Operations Administrator

On site

Hemel hempstead, United kingdom

Full Time

30-09-2025

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Skills

Communication Problem-solving Sales Customer Service Training

Job Specifications

Company Description

Polypouch UK Ltd is a leading supplier of flexible packaging solutions, serving a wide range of industries with high-quality pouches, bags, and custom print services. We pride ourselves on fast turnaround, exceptional customer service, and a collaborative team culture. As we continue to grow, we're looking for a Sales & Operations Administrator to help keep our commercial engine running smoothly.

Location: Hemel Hempstead, Hertfordshire

Reports to: Operations Manager

Working Hours: Monday - Friday

Key Responsibilities

Sales Order Processing:
Enter and manage customer orders from enquiry to dispatch
Generate order confirmations, invoices, and delivery notes
Ensure accurate records are maintained across systems

Finance Support:
Reconcile payments against invoices using internal systems
Chase outstanding payments with professionalism and persistence
Assist with basic finance admin and reporting

Factory Liaison:
Communicate daily with our production team to confirm lead times, order priorities, and dispatch schedules
Flag and resolve any delays or discrepancies quickly and efficiently
Ensure special requirements (e.g. white underprint, custom finishes) are clearly communicated

Operational Support:
Maintain clean and up-to-date order tracking records
Support inventory checks and stock movement records
Assist with monthly performance summaries and KPI dashboards

Skills & Experience

Previous experience in a sales admin, finance assistant, or operations support role
Strong Excel skills and familiarity with order processing systems
Excellent communication and organisational abilities
Comfortable working across departments and juggling multiple priorities
A proactive, problem-solving mindset with a keen eye for detail

What We Offer

A fast-paced, friendly working environment with a close-knit team
Opportunities to grow within a dynamic packaging business
Training and support to develop your operational and commercial skills

About the Company

Polypouch are specialists in printed and bespoke pouches. Many SME's need flexibility with their suppliers and Polypouch endeavours to support all types of businesses from startups to household names. You can rely on Polypouch to be fully transparent throughout the process and will always advise the best options for your budget. All of our pouches are food grade certified and are produced to the highest standards - we are quite fussy ourselves! Know more