Skills

Communication Salesforce Problem-solving Sales Customer Service Organizational Skills

Job Specifications

Location: In-office | Agoura Hills, CA (Fridays optional remote)

Why Join Us

At Cydcor, we're committed to delivering top-quality experiences for our clients and customers. As a Sales Quality Specialist, you'll play a critical role in measuring and improving sales quality across field sales businesses. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on both customer satisfaction and field sales performance.

What You'll Do

Handle customer escalations by documenting, researching, and resolving issues within service-level agreements
Engage with escalated customers, de-escalating tense situations, and driving positive resolutions
Analyze reporting to identify emerging sales quality issues and recommend proactive solutions
Ensure best practices and procedures are identified, documented, and shared with sales offices
Review existing policies and procedures, recommending continuous improvement opportunities
Partner with internal teams to develop and support field sales teams on quality standards and procedures
Track and improve customer escalation resolution rates on assigned campaigns
Contribute to the successful implementation of process improvements and proactive quality measures
Build positive relationships with internal teams, clients, and the field

What You Bring

1-2 years of experience in customer service, sales, or a fast-paced environment
Strong organizational skills with the ability to prioritize multiple tasks and meet tight deadlines
A self-starter mindset with initiative and comfort working independently or in teams
Strong customer focus, empathy, and the ability to think quickly under pressure
Excellent verbal and written communication skills
Ability to lead and influence others without direct authority
Demonstrates integrity, professionalism, and confidentiality

Extras That Help

Experience producing measurable performance outcomes
Proficiency with Microsoft Office (Word, Excel, Outlook)
Experience with Salesforce
Familiarity with Excel reporting or AI tools like ChatGPT

Why You'll Love Working Here

Base pay starting at $24/hour + bonus opportunity
Medical, Dental, and Vision insurance
401(k) with company match
Hybrid perk: Fridays optional remote
Collaborative environment with opportunities to learn across teams

About Cydcor

Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management's right to assign other duties and responsibilities as required. Please contact Cydcor's People Services Department for a detailed listing of essential functions, as required.

About the Company

We create opportunity: For our clients, our team, and the future. WHO WE ARE Cydcor is a leading provider of outsourced sales solutions, supporting some of the world's most recognized and fast-growing brands. With 30+ years of experience and a network spanning the U.S. and Canada*, we help clients acquire new customers through personalized, face-to-face sales in business-to-business, retail, residential, and event-driven environments. WHAT WE DO We grow brands through in-person strategies, partnering with independently owned... Know more