Skills

ServiceNow Change Management Problem-solving

Job Specifications

IT Service Management Analyst

Location: Bath (3 days a week onsite)

Hours: 37 hours per week

Salary: PS45,000

Are you ready to step up and make your mark in IT Service Management?

We're building a brand-new team and looking for someone with energy, passion, and enthusiasm, someone who's not afraid to have a voice and drive positive change.

This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey.

IT Service Management Analyst - The role:

Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement.
Analyse incident and service request trends to identify opportunities for automation and better ways of working.
Coordinate and support Change Management, ensuring documentation and impact assessments are up to date.
Maintain and develop the IT knowledge base and service catalogue.
Generate reports and dashboards to track key performance indicators (KPIs) and service metrics.
Assist with root cause analysis and problem management to prevent recurring issues.
Collaborate with IT teams, business units, and suppliers to deliver excellent service.
Support the administration and configuration of ITSM platforms
Support Software Asset Management (SAM), including software inventory, usage, and compliance.

IT Service Management Analyst, experience required:

Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential).
Analytical and problem-solving skills, with an inquisitive mindset.
Experience working with third-party suppliers.
Experience with ITSM tools (e.g., ServiceNow) is desirable.
Organised, collaborative, and able to remain calm under pressure.
Someone who wants to make improvements and isn't afraid to speak up.

IT Service Management Analyst, why join us?

Be part of a new, dynamic team where your ideas and energy will be valued.
Opportunity to shape and improve ITSM processes
Work with leading suppliers and cutting-edge technology.
Grow your career in a supportive, forward-thinking environment.

Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management!

About the Company

We are a global recruitment solutions company with four decades of experience. The idea of partnership is at the heart of everything we do at Sanderson. Working with clients and candidates alike, we deliver permanent or contract hires, executive search assignments, fully outsourced recruitment solutions, including RPO and MSP and deploy high-performing project teams. We strive to deliver with personality and a passion for service excellence. Our services are built on collaboration, understanding and flexibility. Our breadt... Know more