Job Specifications
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
We're always looking for talented professionals. Please note: This is not an immediate opening. This listing is to gather a pool of candidates for future openings. By applying, you are being considered for future roles as they become available. If we find a match for our future hiring needs, we will reach out to you directly. We will keep your information on file and contact you should an opportunity arise.
As operations senior engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation for Saviynt's Federal practice to defense and civilian customers.
Requirements:
Resolve technical issues through debugging, research, and investigation
Provide support for the system within agreed service levels
Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area
Provide technical oversight on P1/SEV1 incidents
Provide ongoing communication of ticket status per SLA
Attend customer-facing status calls daily/weekly, when appropriate
Train, mentor, and host workshops for engineers on emerging technology, processes, or level up new hires
Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
Help with operations after go-live, ensuring SLAs are adhered to and met
Work closely with business, Engineering, Infrastructure/DevOps, and Security teams on activities related to supporting the IAM service offerings
Follow approved life cycle methodologies
Create knowledge documentation for testing, troubleshooting, mitigation, and resolution
Qualifications:
U.S. Citizenship: Applicants must be United States citizens
Bachelors or equivalent experience in Engineering or CIS/Cyber Security/IT field
4-5 years of customer-facing Technical Support (in FedRAMP environment preferred) OR 3-4 years of industry experience in the administration of Identity Management and Governance products in design, development, customization, configuration, and deployment
1-2 years as a technical lead and mentor or trainer
Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc
Experience with log analysis using tools such as Observe, Splunk, Loggly, etc
Understanding of SLAs and the importance of meeting SLAs
Ability to provide 24/7 on-call support as an SME (on a rotational basis)
Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline
Ability to excel in a team-oriented, project-based work environment
Strong critical thinking skills, and the ability to think on your feet, adapt and overcome
Strong interpersonal and business communication skills
Must be able to thrive in a fast-paced, high-energy environment
Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
Ability write and read complex MySQL/SQL queries that will be used to troubleshoot incidents
Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman
Experience with cloud platforms (AWS, Azure) and use of Elasticsearch
Experience in Unix Shell/Perl scripting
Knowledge of Microservices (Kubernetes or Spring Cloud)
Knowledge of and experience with cloud monitoring (Datadog, Dynatrace, etc) or similar
The candidate must:
Meet US persons on US soil requirements
Undergo full background investigation/screening
Undergo IAL3 requirements (Identity proofing to include I-9 document verification, biometric collection, and mailing address confirmation)
Benefits
* Flexible work arrangements
* Medical, Dental, Vision, and Life Insurance
* 401K
* Unlimited Vacation
* Sick pay
* Daily catered lunches and healthy snacks at offices
* Team Socials
We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associat
About the Company
About Us
At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.
Our Values
Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise.
Customer Focus: Our customers are at the he...
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