Home
Jobs
Optima Recruitment
Technical Support Analyst (Trainee)

Technical Support Analyst (Trainee)

On site

Fetcham, United kingdom

Fresher

Full Time

22-10-2025

Share this job:

Score my CV

Skills

Communication Time Management Monitoring Test Attention to detail Training

Job Specifications

Trainee Technical Support
Leatherhead Up to 25,000 Pension Parking Hybrid after training 22 days holiday
My client is looking for a highly motivated graduate (or equivalent level of education) to join their team. This is an exciting opportunity to develop your skills and gain experience within business.
You will work closely with experienced professionals to learn about the company's operations and business practices.
Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be hybrid after training.
Main responsibilities:
Monitoring progress of support issues with customers and suppliers
Develop strong relations with customers
Resolving queries immediately where possible or manage through to resolution
Communicating effectively with customers by phone, email and in person
Providing technological solutions to problems
Producing reports for both customers and other internal departments
Assist the Operations Manager with customer support activities
Collect and collate customer support feedback for projects
Participate in testing activities/co-ordinate test plans
Undertaking training to ensure a high level of knowledge is maintained
The ideal candidate will have:
A degree (or equivalent standard of education would be an advantage)
Strong attention to detail
Excellent communication and interpersonal skills
The ability to work independently and as part of a team
A proactive and enthusiastic approach to work
Good time management skills and the ability to prioritize tasks
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training.
As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.
If you are a recent graduate looking for an exciting opportunity to kick-start your career, we encourage you to apply for this position.

About the Company

We are an independent recruitment agency that operates on a highly consultative basis, tailored to suit your needs. Experts in placing Permanent, Contract and Temporary staff, we recruit from Trainee up to Management level. We pride ourselves on providing a personal and professional service to all our candidates and clients. So whether you are looking for a career move or you are recruiting your next employee, please contact us for more information on how we can help you! Optima is an accredited member of the (Recruitment an... Know more