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2nd Line IT Support Technician/Oxford

2nd Line IT Support Technician/Oxford

On site

Woodstock, United kingdom

£ 32,000 /year

Full Time

09-10-2025

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Skills

Communication Customer Service Networking Windows Windows 10 Active Directory

Job Specifications

2nd Line IT Support Technician -Oxford
Salary - PS30,000 - PS32,000
We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies.
Based in Woodstock, you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.
What you'll be doing
Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
Support and install hardware, software, and mobile devices.
Gain exposure to server administration and infrastructure technologies.
What we're looking for
Previous experience in a similar IT support role.
Excellent customer service and communication skills.
Strong technical knowledge of:
Windows 10, MS Server 2019/2022, MS Office 365
Active Directory/Entra ID & Group Policy
IP Networking & telephony, DNS, DHCP
Server, desktop, and network hardware
If interested, please share your CV and we can arrange a call to discuss further.

About the Company

Specialising in recruitment across the tech, digital, engineering, and government and defence sectors, iO Associates have extensive experience in securing the best talent to create the products and infrastructure of the future. Our dedicated team of highly experienced and knowledgeable consultants provide bespoke solutions, working with businesses to find the perfect fit across contract, interim, search, and permanent appointments. We offer end-to-end support, from Statements of Work and IR35 determination processes to full ... Know more