Job Specifications
Job Summary -
Experienced D365 Customer Engagement (CE) Developer manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.
The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and optimise customer relationship management processes.
Responsibilities
Manage end-to-end implementation projects, including requirements gathering, design, development, testing, and deployment of CRM solutions.
Collaborate with clients to understand their business processes, analyse requirements, and propose innovative solutions that maximize the value of CRM.
Configure and customize CRM applications to meet client-specific needs, utilising your in-depth technical knowledge and expertise.
Hands on Dynamics 365 CE/CRM development on customer implementations.
CRM system integration projects with existing systems and services
Assisting CRM development/deployment processes
Triage CRM implementation support issues at 3rd line level
Role Summary:
We are seeking a skilled D365 Customer Engagement (CE) DevOps Engineer to support the design, implementation, and management of CI/CD pipelines, release automation, and infrastructure for our Dynamics 365 Customer Engagement platform. This role blends DevOps best practices with Microsoft Power Platform knowledge to ensure smooth development, testing, deployment, and monitoring of Dynamics 365 solutions.
Key Responsibilities:
Design, implement, and maintain CI/CD pipelines for Dynamics 365 CE using Azure DevOps.
Automate solution export/import, environment provisioning, and configuration deployment across dev/test/prod.
Integrate source control (eg, Git) for managed/unmanaged solutions and custom components.
Collaborate with developers, functional consultants, and solution architects to streamline delivery processes.
Manage Power Platform CLI, PAC (Power Platform ALM) tooling, and Azure DevOps YAML pipelines.
Support release management processes, including rollback plans and deployment schedules.
Ensure infrastructure and deployments follow security, compliance, and governance standards.
Monitor system health, diagnose issues, and implement performance tuning or proactive fixes.
Provide documentation, training, and knowledge sharing across delivery teams.
Stay up to date with Microsoft platform updates and emerging DevOps tools/techniques.
Required Skills & Experience:
Proven experience with Microsoft Dynamics 365 CE/CRM (online or on-prem).
Hands-on with Azure DevOps, Pipelines, Repos, Artifacts, and Boards.
Experience with source control for Power Platform solutions, including Git branching strategies.
Familiarity with Power Platform CLI, Solution Packager, and ALM best practices.
Strong Scripting knowledge: PowerShell, YAML, and possibly Azure CLI.
Understanding of Dataverse, custom connectors, and integration scenarios.
Experience deploying managed/unmanaged solutions across environments.
Knowledge of Microsoft licensing, environment strategies, and API limitations.
Comfortable working in agile/scrum delivery teams.
About the Company
Digital landscape continues to evolve rapidly and at Cactus IT Solutions UK Ltd, we believe that sound experience and right skills are needed to stimulate ideas and build solutions to thrive. Our passion and commitment along with the perfect combination of experienced recruiters, empower the organisations by providing them with highly skilled resources in achieving their goal. The future has always been in favour of those who make high-velocity decisions, build capabilities, foster connectivity, create sustainable growth and...
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