Skills

Communication Monitoring Problem-solving Customer Service Attention to detail Facilitation

Job Specifications

Other duties may be assigned outside of the following duties and responsibilities:

Our customers are at the heart of everything we do at DF Capital. Working within the National Client Team you will be responsible for a portfolio of commercial clients/dealers, alongside a dedicated Managing Director and field team . You will be responsible for ensuring these facilities run smoothly, and work within the DFC credit Policy. You will be the daily contact for your clients and be responsible for monitoring and following up payment performance, utilisation and audit results.

You must demonstrate several core skills when working at pace - ability to work autonomously, an ability to communicate with a variety of stakeholders at all levels, good facilitation skills, have a competent understanding of client management methods and practices, and a strong attention to detail, with proven skills in prioritisation and organisational skills.

Being their first point of contact for your industry sector's dealers and manufacturers. Guiding active clients on how their facilities work and what we can offer them in terms of support and information
Proactively engaging with our customers to ensure full understanding of suite of products available (e.g. brands), as well as Unit Stocking
Collaborating with Commercial function, to ensure maximising Share of Wallet where possible with customers, whilst within risk appetite
Supporting the wider field team in the activation of prospect customers and facilitating conversion
Building strong relationships with clients across industries with varying requirements and understanding their faculties in depth. Knowing their individual needs/expectations
Building positive relationships within your portfolio of clients while you are monitoring day to day client activity and ensuring they are operating within agreed terms of the facilities
Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy
Ensuring utilisation of agreed facilities by maximising opportunities in line with risk and business monitoring
Ongoing verification of customer debt and liaising with manufacturer partners to ensure underlying security is always maintained
Full working knowledge and adherence to all documented internal procedures necessary to complete tasks required for effective delivery of department objectives

Requirements

Must possess required proficiency to perform essential tasks.

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It's about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude. The following skills and experience are required for this role:

Previous Client Management or Customer Service Experience
Customer Service Excellence
Ability to organise and work independently
Able to show initiative with customers and partners
Exceptionally self-motivated and directed
Instinctively curious
Ability to set and manage priorities judiciously
Excellent written and oral communication skills
Superior problem-solving abilities
Exceptional service orientation
Ability to operate and help motivate in a team-oriented, collaborative environment
Strong attention to detail
Strong communication skills, both written and verbal

Benefits

Competitive salary (dependent on experience)
Private medical insurance for you and your partner/spouse
10% Employer pension contribution
30-day annual leave entitlement plus Bank/Public Holidays
Free Gym Membership
Discretionary annual bonus
Discretionary share awards
Life Assurance
Income Protection
Save As You Earn company share acquisition scheme
Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
3 days paid Volunteering leave to support our local communities
Vibrant office location in lively city centre

About the Company

We're DF Capital, a specialist savings and business finance bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical finance solutions, our aim is to provide you with first-class customer service to help manage and grow your business or your savings. Founded in 2016 as a business finance lender, we began a mission to help businesses across the UK by providing them with flexible finance products that support the growth of their businesses. We were authorised as a bank in... Know more