Job Specifications
Director, Health IT Project Management and Service Delivery
Clinical Systems - Project Management Officer
Full Time
86695BR
The Director of Project Management and Service Delivery is responsible for both strategic technology implementation and overseeing a seamless transition to ongoing service operations provided by other teams within Health IT. This position oversees the planning, execution, and completion of strategic technology initiatives by the Health IT PMO, including defining scope, managing timelines, resources, and budgets, and ensuring that projects are delivered successfully. This position will have an organization-wide impact, instrumental in ensuring that all projects adhere to best practices, regulatory requirements, and industry standards, ultimately enhancing the quality of Health IT services and improving patient outcomes. The Director will directly manage the team of highly specialized Health IT Project Managers and Coordinators.
This position is also responsible for oversight of ongoing service delivery across Health IT after projects have been completed, including providing a framework for monitoring service level agreements (SLAs) and responding to user needs to maintain the quality and reliability of services across the health system. This role will partner with other teams across IT to standardize monitoring dashboards and reporting, ensure information is readily available to Health IT leaders, and establish accountability mechanisms as part of Health IT Operations.
This position is a hybrid position but should expect to be onsite at a UCSF Health location 3 days per week (Tues-Thurs). Standard hours are M-F 8-5 PST, but business need may require work during the evenings, weekends, and onsite at various locations up to 5 days per week to support go-lives. Incumbent is expected to reside in or relocate to the 9 Bay Area County region.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $129,600 - $303,800 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description
Health IT Operations is responsible for Health IT governance, strategy, service delivery, and developing our staff to position Health IT to serve the evolving needs of the health system. This includes facilitating changes in how we make decisions, how we collaborate, and change adoption for Health IT. The Health IT Operations team is primarily responsible for:
Supporting UCSF Health leadership in developing and managing the 5-year technology roadmap and financial plan
Developing foundational processes that assist with alignment, accountability, and transparency as we integrate the Health IT teams in a changing competitive landscape
Developing tools and processes to support how we organize, make decisions, and collaborate as a team and with operations.
The Health IT Operations team will develop and maintain strong delivery content management capabilities to support changes to governance, introduction of role-based teams, and other processes, and ensure high levels of engagement and adoption. Required Qualifications
Bachelor's degree in related area and/or equivalent experience/training.
Typically 6-10 years of experience managing an information technology organization.
Proven leadership skills with experience in managing cross-functional teams and driving organizational change.
Requires advanced communication, organization, management and project management skills. Exhibits careful thought in how s/he approaches planning and execution tasks.
Mastery of best practices in project management discipline required.
Has an understanding of how programs relate to other business strategies and initiatives.
Extensive or advanced knowledge of subject area sufficient for strategic planning, technology assessment and direction.
Extensive experience managing technical staff.
Experienced in leading change management activities and managing their impact across multiple units or departments.
Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
Possesses advanced written and verbal communication skills to convey technical information in a clear and concise manner.
Is able to establish priorities, goals/objectives and timelines. Incumbent will have direct major project oversight experience of successively larger engagements, including direct oversight of
About the Company
UCSF Health is an integrated health care network encompassing several entities, including UCSF Medical Center, one of the nation's top 10 hospitals according to U.S. News & World Report, and UCSF Benioff Children's Hospitals, with campuses in Oakland and San Francisco. We are recognized throughout the world for our innovative patient care, advanced technology and pioneering research. For more than a century, we have offered the highest quality medical treatment. Today, our expertise covers virtually all specialties, from can...
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