Skills

Attention to detail Training Coaching Process Improvement

Job Specifications

Positions Based in St.Catharines, Ontario

Exciting opportunity with our large AI Client!

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career.

 

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

We offer a $19.23 per hour starting wage and a $1000 signing bonus!

We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.

Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

Competitive hourly rate ($19.23 base to start)

A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.

Sign-on bonus of $1,000.

Full-time positions scheduled between 35 and 44 hours per week.

Flexibility to select your assigned schedule every month based on your performance.

Annual salary increases based on performance.

Recognition for individual contributions.

Spacious workstations with updated technology platforms and equipment.

Supportive environment for individual success and self-development through online courses.

Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.

Extensive post-training coaching and support.

A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.

Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.

NOC code: 22221 (Tier Category 2)

Trust and Safety Representative:

Responsibilities:

Content Moderation

Enforce platform rules through manual review or AI-assisted systems.

Handle reports of abusive, harmful, or rule-breaking content.

Review appeals and escalate complex moderation decisions.

Risk & Abuse Prevention

Detect and prevent fraud, scams, spam, and bot activity.

Monitor for coordinated inauthentic behavior or account takeovers.

Develop systems to mitigate abuse before it reaches users.

Fraud Detection & Investigation

Monitor for fraudulent activities (e.g., fake accounts, payment fraud, account takeovers).

Investigate suspicious behavior flagged by systems or reports.

Analyze fraud vectors, including phishing, promo abuse, chargebacks, or synthetic identities

Basic Qualifications

Minimum 6 months in at least one of the following: Trust and Safety, Content Moderation, Data Privacy, Cybersecurity, Legal

Proficiency in English writing skills

High School Diploma or equivalent

Preferred Qualifications

Familiarity with Gen AI products

Attention to detail

Ability to quickly understand and apply usage policies and fraud investigation guidance accurately and adapt to frequent changes and new workflows

Ability to navigate to relevant signals across various tools including but not limited to login history, prompt-generations, images, API log look‑ups, secure PII handling.

Ability to identify the root cause of customer’s concerns and identify risky trends and process gaps in reviews that need to be escalated to leads/client

Empathetic

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global deliver... Know more