Job Specifications
hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role.
Join us and make a direct impact on how technology supports our core business services. You’ll have the opportunity to drive innovation, improve processes, and deliver reliable solutions that empower teams across the organization. We value your expertise in technical support and your commitment to operational excellence. At JPMorgan Chase, you’ll grow your career while helping us create a workplace where technology works for everyone. Be part of a team that values collaboration, continuous improvement, and your unique perspective.
As a Senior Associate in Workplace Technology Services within Global Technology, you will play a vital role in ensuring the reliability and performance of workplace technology. You will deliver a seamless user experience by identifying, troubleshooting, and resolving technical issues. Your work will help maintain operational stability and support business operations through effective collaboration and technical expertise. You will contribute to a culture of innovation and continuous improvement, making a meaningful impact on our team and organization.
Job Responsibilities
Collaborate with technology teams to deliver comprehensive workplace and infrastructure services
Implement and uphold policies and procedures to enhance client experience and maintain operational stability
Evaluate business requirements and identify technology risks to support informed decision-making
Communicate clearly and professionally with stakeholders at all levels
Manage workflows and team priorities for efficient execution of tasks and projects
Monitor production environments for anomalies and address issues using standard observability tools
Escalate and communicate issues and solutions to stakeholders, participating in incident resolution and service restoration
Support incident, problem, and change management processes for technology systems and infrastructure
Participate in Operations Call Meetings and other internal and external meetings
Manage IT hardware stockroom operations and conduct regular hardware inventory assessments
Generate ad-hoc reports to support IT operations, asset tracking, and metrics
Required Qualifications, Capabilities, And Skills
Experience providing technical support for desktop environments across Windows 10 and Windows 11
Proficiency in Active Directory administration and Windows computer management
Strong knowledge of Microsoft Office/M365 and core desktop applications
Experience with PowerShell scripting for automation and system management
Ability to support and manage Mac devices in a corporate environment
Experience supporting Virtual Desktop environments such as VMWare and Citrix
Skilled in handling escalated support tickets and resolving technical issues efficiently
Strong problem-solving abilities for troubleshooting complex desktop and virtual environment issues
Proficient in providing remote desktop support
Accurate inventory control within the IT hardware room
Ability to perform MACD activities for IT hardware and support disaster recovery and business continuity initiatives
Preferred Qualifications, Capabilities, And Skills
Experience with ServiceNow or similar ITSM platforms
Strong customer service skills that resolve problems and provide a positive user experience
Understanding of software life cycle development
Strong organizational skills and attention to detail
Experience collaborating with vendors and multiple business units
Diploma or degree in Information Technology, Computer Science, or related field
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential pa
About the Company
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