Job Specifications
Account Manager
Location: Portsmouth, UK
We’re looking for an experienced Account Manager to own growth, retention, and strategic value delivery across a portfolio of existing global clients and partners.
This is a strategic, customer-facing role — managing relationships with Scality, Weka, HPE, and major enterprise customers, while driving growth through both direct and channel-led engagements.
If you’re a consultative relationship builder who thrives on long-term partnerships, commercial strategy, and creating measurable impact — this could be your next big move.
What You’ll Do
Own your portfolio of global enterprise and OEM accounts — driving retention, renewals, expansion, and advocacy.
Lead account strategy: build detailed growth plans, run QBRs, and align joint success metrics with customers and partners.
Drive expansion: identify and execute upsell/cross-sell opportunities across software, subscriptions, and services.
Champion customer success: increase product adoption through tailored onboarding, enablement, and adoption campaigns.
Manage renewals and risk: protect and grow ARR through proactive engagement and data-led insights.
Collaborate cross-functionally: partner with Product, Marketing, and Solution Architects to deliver customer success.
Represent Loadbalancer.org globally: attend key partner and industry events (typically up to 6 trips per year).
What You’ll Bring
5+ years in Account Management, Customer Success, or Enterprise Sales, focused on existing accounts.
Proven success in managing complex enterprise or OEM relationships with multiple stakeholders.
Strong commercial and negotiation skills, with experience in renewals, growth planning, and business justification.
Confident communicator — skilled at running QBRs, executive briefings, and strategic reviews.
Analytical mindset with CRM proficiency (Salesforce or equivalent) and solid forecasting discipline.
A natural relationship builder with curiosity, resilience, and strategic insight.
Why Loadbalancer.org?
At Loadbalancer.org, we keep the world’s most critical systems running. Our technology ensures high availability, resilience, and performance for enterprise workloads — from healthcare to hyperscale storage.
You’ll be joining a profitable, fast-growing company that partners with industry leaders like HPE, Scality, and Weka, and supports thousands of deployments globally.
We believe in autonomy, accountability, and ambition — and we’ll give you the support, tools, and freedom to make a genuine impact.
What You’ll Enjoy
Annual profit share bonus
Quarterly sales incentive packages
28 days holiday (including bank holidays) plus an additional day each year up to the 5th anniversary
5 Additional holidays are purchasable each year
Life Insurance & MetLife Health Cover
Pension scheme with employer contributions
Regular company socials and team events
Personal development opportunities and career growth
If you’re a commercially driven Account Manager who loves nurturing relationships and delivering results, join us and help shape the future of global application availability.
Learn more about us at www.loadbalancer.org
About the Company
Your enterprise applications make your world go round. We keep it spinning.
We work with tech vendors, channel partners, and end users to keep your critical applications running 24/7, ensuring high availability, redundancy, and more resilient service delivery.
Visit our website to learn more about what we do and how we can help you:
www.loadbalancer.org
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