Skills

ServiceNow Trend Analysis Architecture

Job Specifications

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Apart of Methods Managed services, we are looking for an experienced SD&I contractor.

Requirements

Role Description

Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITILprocesses.

Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.

Responsible for the creation of service designs in accordance with the agreed service level targets
Responsible for the design and documentation of ITIL based service support models
Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service-related non-functional requirements during on-boarding
Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments
Provides coordination between projects, suppliers, Service Operations, and live services teams
Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally
Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management
Identification of the Operational Level Agreements and underpinning contracts required to operate the service
Creation or amendment of standard Service Designs, Service sheets and user-facing service collateral
Responsible for the creation of transition processes, standards, and templates
Documentation of process flows across all in-scope service support processes

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role

Proven Experience and execution of service design/architecture and Introduction
Experience of working in a high-pressured environment
ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
Supplier management experience
Experience in case management toolsets - preferably ServiceNow
Excellent working knowledge of Microsoft Office - particularly Excel
Proven experience in communicating with a variety of stakeholders at different levels
Strong Team working skills
Able to work without supervision
Strong inter-personal skills

CONTRACT RATE : £425 per day Outside IR35

4 month initial contract starting asap

Remote

As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

About the Company

Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 28 years. Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens. Committed to having social impact, we enjoy an enviable track r... Know more