Job Specifications
Overview
At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.
We're passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.
OUR STORY
Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.
Since then, we've delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we've financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.
BECOMING A BANK
In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.
WHERE WE'RE HEADED
Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.
How do we achieve this? By hiring people who care deeply about doing the right thing, we've been recognised as ‘World Class to Work For' by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.
OUR CULTURE
DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We've achieved much on our journey so far, but I believe we have our best days ahead of us.
We've established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.
Requirements
We are looking for a proactive and technically skilled Business Analyst to join our Change and Technology team. You'll work closely with stakeholders across the business to understand needs, define requirements, and help design scalable, controlled solutions—particularly leveraging Salesforce and other digital tools.
This role is ideal for someone with a recent business degree or experience in finance/tech environments who thrives in a fast-paced setting and is passionate about driving operational excellence through automation and process improvement.
This is a hands-on role for someone who enjoys solving problems, collaborating across teams, and delivering meaningful change.
DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.
Other duties may be assigned outside of the following duties and responsibilities:
Process Improvement & Automation
Analyse and document current business processes to identify inefficiencies and opportunities for automation
Design and support implementation of streamlined workflows that enhance control and scalability
Champion continuous improvement initiatives across the business
Technical Business Analysis
Gather, document, and validate business and technical requirements
Translate stakeholder needs into functional specifications and user stories
Support testing and implementation phases to ensure solutions meet business objectives
Stakeholder Engagement
Liaise directly with internal stakeholders to understand pain points and improvement opportunities
Facilitate workshops, interviews, and feedback sessions to shape solutions
Communicate clearly and confidently with both technical and non-technical audiences
Salesforce & Digital Tools
Work with Salesforce workflows, automations, and process builder tools (prior experience preferred)
Assist in designing and testing Salesforce-based solutions to support business operations
Design & UX Collaboration
Use Figma to create wireframes, process maps, and visual documentation
Collaborate with designers and developers to ensure user
About the Company
We're DF Capital, a specialist savings and business finance bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical finance solutions, our aim is to provide you with first-class customer service to help manage and grow your business or your savings. Founded in 2016 as a business finance lender, we began a mission to help businesses across the UK by providing them with flexible finance products that support the growth of their businesses. We were authorised as a bank in...
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