Job Specifications
About The Flex
At The Flex, we're on a mission to reinvent the global rental experience.
We believe renting a home should be as simple, fast, and borderless as buying on Amazon.
Powered by our proprietary Property Management System (PMS), The Flex automates operations, streamlines bookings, and creates effortless experiences for both guests and landlords.
We're scaling rapidly and building a team of A-Players -- ambitious, proactive, and obsessed with excellence.
If you thrive in a fast-paced, high-growth environment and love turning problems into solutions, this role is for you.
The Role
As a Customer Success Specialist, you'll be the bridge between technology and human experience at The Flex.
You'll ensure that guests and landlords not only get the help they need but also experience the magic of a frictionless rental journey.
This is a hands-on, people-first role -- perfect for someone who is empathetic, tech-savvy, and passionate about making customers succeed.
Key Responsibilities
Customer Support - Be the primary point of contact for guests and landlords via chat, email, and phone -- solving issues quickly and efficiently.
Onboarding & Education - Guide new landlords and partners through our PMS platform to ensure they extract full value from our tools.
Issue Resolution - Troubleshoot technical or operational problems, escalating where necessary to ensure smooth operations.
Customer Insights - Track satisfaction metrics, gather feedback, and identify recurring issues to improve service quality.
Cross-Team Collaboration - Work closely with Operations, Product, and Tech to enhance workflows and refine the end-to-end customer journey.
Upselling & Retention - Spot opportunities to enhance guest stays and strengthen relationships with landlords.
What You Bring
Excellent written and verbal communication skills.
Experience in customer success, hospitality, or property management.
Comfort using tools like CRM, PMS, and other digital support systems.
Strong problem-solving and organizational skills with great attention to detail.
Empathy, patience, and the ability to stay composed under pressure.
Fluent in English (additional languages -- especially French -- are a plus).
Why Join The Flex
Build impact. Be part of a company redefining how the world rents and lives.
Global exposure. Collaborate with a diverse, high-performing international team.
Real growth. Advance your career as The Flex scales across continents.
Performance-driven rewards. Competitive salary and bonuses based on results.
Remote-first culture. Work from anywhere -- we value output over hours.
We're not just building another property company -- we're building the future of living.
If you want to be part of something global, fast, and meaningful, we'd love to meet you.
About the Company
At The Flex, we believe renting a home should be as easy as buying an item from Amazon, that means ensuring our guests have an abundance of choice and flexibility to cancel if their plans change. We aim to help landlords stop paying excessive management fees and help renters live and work comfortably anywhere in the world.
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