Job Specifications
About Harry’s
Harry’s is a men’s grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry’s redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer’s routine. Harry’s is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources.
Harry’s is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, and Mando. Driven by a mission to “Create Things People Like More,” the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date.
About The Team
As the CSC Manager, you’ll be embedded within the Retail team but sit within the broader Supply Chain organization, directly owning and driving operations across our retail and/or digital channel. You’ll lead Collaborative Planning, Forecasting, and Replenishment (CPFR), manage in-stocks, on-time/in-full (OTIF) performance, and oversee store-level operations and chargeback mitigation. From shelf to supply node, you’ll play a key role in ensuring product availability and exceptional execution for the Harry’s and Flamingo brands.
About The Role
We’re seeking a highly motivated and collaborative individual to join our Customer Supply Chain (CSC) team. This critical role serves as the end-to-end supply chain lead for one of our key Retail or Digital channels. You’ll work cross-functionally with our Commercial, Demand Planning, Operations, and Finance teams to ensure seamless product flow to customers. This role is both operational and customer-facing; it requires fostering strong relationships with retail partners and a commitment to flawless operational execution.
We’re looking for an outstanding operational leader — someone who understands the nuances of retail and digital supply chains, moves quickly to solve problems, and uses data to drive prioritization and decisions. The ideal candidate is detail-oriented, analytical, and a strong communicator, capable of setting strategy and executing against it. This is a high-impact role that requires a balance of big-picture thinking and roll-up-your-sleeves execution.
What You Will Accomplish
Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks.
Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments.
Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer
Develop reporting & scorecarding linked to operational success metrics and key performance indicators
Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress
Lead integrated business planning (IBP) in partnership with Demand Planning to provide accurate inputs on sales and changes in the business
Support strategic planning and execution: understand our company-wide goals and KPIs and translate this into operational strategies and actions that support. When we are executing large strategic changes, you will be responsible for engaging and driving execution, ensuring risks are managed and opportunities are realized.
Own end-to-end distribution logistics for your channel, ensuring on-time fulfillment and delivery, managing sales order and inventory accuracy, and driving continuous improvement through chargeback analysis, KPI tracking (e.g., OTIF, in-stocks), and retailer supply chain insights.
Supporting our Key Retail or Digital Channels include
Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains.
Regular communication with regional buying teams to ensure warehouses are kept at healthy inventory levels through promote
About the Company
Harry's is a men's grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. We launched in 2013 and helped redefine the shaving experience and pioneer the earliest era of direct to consumer in the process. Since then, Harry's has become the #2 shave brand globally and expanded to offer products for every step in our customer's routine. We're also on a mission to ensure guys have access to quality mental health care. To date, Harry's has helped connect over 2 million men to qu...
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