Skills

Communication Negotiation Sales Training

Job Specifications

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

The Customer Success Management team is dedicated to driving customer retention and maximising value through effective Performance reviews & aiding clients achieve their business objectives. Our goal is to ensure every customer becomes a passionate, long-term advocate for Keyloop — measured through high retention, strong satisfaction (NPS), and sustained revenue growth

Reporting to the Head of Customer Success, the Customer Success Manager will directly manage a defined portfolio of accounts to ensure expected value and growth is achieved. The successful candidate is a key member of the Customer Success organisation, as the role will entail working with customers, sales, professional services, customer support and partners to deliver customer value and success. This person will have exceptional customer relationship, analytical and upselling skills.

Duties and Responsibilities:

Champion customer success across assigned accounts to drive full renewal and long-term loyalty to Keyloop
Deliver business impact and innovation to a customer’s business by truly understanding the customers’ key business challenges and opportunities
Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the customer
Work closely with the Sales organizations to develop growth and retention plans
Foster strong customer relationships enhance adoption, ensure retention and increase overall customer satisfaction
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Advocate for customer needs/issues cross-departmentally to ensure a seamless experience
Represent the customer voice across all areas of Keyloop
Maintain a broad understanding of Keyloop’s value proposition and products to discuss with customers, with a view to encourage interest in upgrades and additional products and/or services
Travel to customer sites as required. May be called upon during off-hours to become actively involved in resolving a customer issue.
Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction
Take ownership of showcasing business & product performance metrics & KPIs – always being transparent on areas of improvement & opportunities for digital evolution whilst driving positive outcomes for our customers
Accountable for Customer Success Plans & ownership of all associated goals
The success metrics in this role will include customer satisfaction (NPS), revenue attrition rates, and product & feature adoption.

Skills Required

3+ Years Customer Success Management experience
French and Dutch speaking, currently based in Netherlands.
CSM Experience for a Cloud Based Enterprise Software solution is a plus
Ability to work independently and in a strong team environment
Ability to maintain excellent colleague and peer relationships
Excellent communication, presentation and negotiation skills
Ability to quickly grasp and distinctly explain technological and business concepts
Strong understanding of business processes and their implementation into enterprise applications
Strong understanding of customer needs, and objectives
Willingness to travel

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable

About the Company

As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments.... Know more