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Service Desk Analyst

Service Desk Analyst

Hybrid

England, United kingdom

Junior

Freelance

24-10-2025

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Skills

Communication Oral and Written Communication Active Directory

Job Specifications

Role: ServiceDesk Analyst

Job type: Contract – 12 Months initially

Location: Remote work (Mandarin Speaking)

Client: Yash Technologies

PRIMARY SKILLS: -

2-4 years of call taking profile with core Help Desk Skills
Basic Understanding of the Enterprise IT Infra set up
Basic knowledge on Active Directory.
3+ years’ experience supporting wide multiple versions of operating system
Basic O365 Administration using Office365 Admin Console.
Strong writing and documentation skills a must including being able to train other Engineers as and when required.
Good knowledge on trouble shooting email client issues like Outlook.
Excellent Hardware and software troubleshooting skills
Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
Fluent in English and Mandarin, in both oral and written communication
Good knowledge in Utility software technical knowledge such as Antivirus and others.

ROLE AND RESPONSIBILITIES: -

Primary contact point for end users via phone/Chat/self-service tickets.
Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.
Regular update and follow up on tickets in the queue
Follow up tickets till closure.
Ability to manage a variety of technically complicated tasks effectively
Experience in Remote support and troubleshooting skills.
Understanding of Basics Hardware accessories / devices and peripherals
Should be flexible for rotational shifts
Excellent oral and written communications skills

Exposure in practicing ITIL standards for Infrastructure management

About the Company

Skilliantech Ltd, trading as “SkillRecruit”, is a specialist IT and Engineering recruitment agency delivering comprehensive coverage of recruitment services across all industries and domains. Established in 2005, currently we operate from 10 different locations around the globe covering UK, India and EMEA. SkillRecruit’s unparalleled recruiting experience, coupled with organisation development insight and industrial expertise makes it stand apart from the competitors. SkillRecruit’s intense efforts and unending passion fo... Know more