Skills

Communication Leadership Go Problem-solving Sales Customer Service Agile

Job Specifications

Title: Fire Sales Engineer

Reports to: Fire Sales Manager UK & Ireland

Base Location: Manchester Office plus travel requirements

Position: 6 Months FTC (With the opportunity to go Permanent) - Onsite - Full time

About Us:

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

The Fire Sales Engineer plays a pivotal role in supporting customers and the sales team by providing technically sound, value-added solutions centered around the company’s Fire product offerings. This is a collaborative, team-based role that requires strong communication, engineering acumen, and problem-solving capabilities. The position supports pre and post sales activities, offers technical consultancy, and contributes to strategic initiatives and product development.

Key Accountabilities:

Customer Support & Engagement

Create new sales quotes for the Fire sales team in UK and Ireland
Take ownership of resolving technical customer issues and provide consultative support.
Participate in customer visits and technical presentations.
Gather and report customer feedback to drive service improvements.
Track and maintain customer and competitor data to support agile business responses.
Triage early-stage enquiries to assess opportunities.

Documentation & Process Development

Maintain technical documentation and support the continuous development of selection software.
Ensure consistent documentation and communication across the team.
Support the development of internal procedures and best practices.

Strategic & Leadership Support

Collect data and insights for reporting to senior leadership.
Contribute to special projects as required.

Grow aftermarket revenue

Create spare parts quotes for UK and Ireland.
Collaborate with sales team, customer service, partners and parts strategy.
Identify and follow purchase patterns of specific items by reps/end customers.
Provide Aftermarket forecast analysis on all serviceable parts.
Same day response to customers and maintain zero backlog.

Convert Enquiries into Sales

Transform inquiries into suggested part kits.
Educate customers on carrying spare parts for preventive & predictive maintenance scheme.
Provide ownership to closure for the raised tickets, document resolved incidents and share for improvements.

Business Goals:

Support Fire Sales team to achieve sales plan targets in UK£ value.
Achieve sales plan target for Fire aftermarket.

What We’re Looking For:

To thrive in this role, you should bring:

Education and Experience

Degree in Mechanical Engineering or equivalent.
Previous work experience in engineering/manufacturing within an industrial environment.
Experience in sales or technical service roles within Fire or pump-related industries.

Technical Skills

Strong understanding of Fire systems and the ability to interpret technical specifications and schematics.
Proficiency in pump selection software (preferably Armstrong or similar tools).
High proficiency in Microsoft Office applications.
Strong analytical and problem-solving skills; capable of root cause analysis.

Soft Skills

Effective communicator with a collaborative mindset.
Self-motivated, action-oriented, and capable of working independently or in teams.
Excellent verbal and written communication skills.

PLEASE NOTE WE DO NOT OFFER SPONSORSHIPS

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

About the Company

With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based cont... Know more