Job Specifications
Operations Manager – QSR
Location: London
Type: Permanent, full-time
Start: ASAP
About BVC Hospitality
BVC Hospitality is the group behind some of the most dynamic food brands in London and beyond, including Crème, Supernova, NAC, Le Café NAC, and 74 Duke.
We operate a mix of company-owned and licensed outlets across 7 countries, with a focus on quality, speed, and strong brand identity.
In London, Supernova and Crème are our fast-growing QSR concepts, both with strong customer followings, ambitious rollout plans, and big attention to product and guest experience.
We’re now hiring an Operations Manager to lead day-to-day performance across these two brands in London.
The Role
This is a hands-on, fast-paced role for someone who’s passionate about operations and thrives in multi-site QSR environments. You’ll work closely with the founders and brand leads to deliver consistency, scale, and quality, and will play a key role in driving team performance, brand standards, and operational improvements across the sites.
Key Responsibilities
Oversee day-to-day operations across Supernova and Crème London sites
Ensure brand standards, product quality, and guest experience are consistently high
Support and develop GMs and site leadership to improve performance and structure
Review weekly KPIs including sales, GP, labour, speed of service, and customer feedback
Work with central team to roll out menu changes, campaigns, and new processes
Support new openings in London and help build systems for scalable growth
Collaborate cross-functionally with training, people, marketing, and finance
Who You Are
5–7+ years experience in multi-site or senior site operations
Strong QSR background with a good grasp of structured service, speed, and consistency
Natural leader who knows how to coach and motivate teams
Systems-minded, organised, and data-aware
Comfortable working in high-volume, high-pace environments
Strong communication skills and confident navigating growth-stage companies
Passionate about hospitality, product, and culture
What We Offer
Competitive salary and bonus structure
Full ownership of two of London’s most exciting QSR brands
Career progression in a multi-concept, founder-led hospitality group
Fun, creative, and fast-paced culture
Staff discounts across the group
Support from a strong central team including people, marketing, and finance
In Summary
If you’re an experienced operator with a QSR mindset and are ready to take a lead role in shaping high-growth brands — this is your chance to join BVC Hospitality and drive the next chapter of Supernova and Crème in London.