Skills

Communication Leadership Problem Solving Python Java Salesforce ServiceNow DevOps CRM Architecture Programming node.js AWS Software Development Analytics Microservices

Job Specifications

Lead AWS Connect Engineer (Contact Centre)

Hybrid in NJ

Contractor

• Lead the end to end technical delivery of contact center modernization projects using AWS Connect.

• Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans.

• Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms.

• Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch.

• Ensure high availability scalability and security of the contact center infrastructure Conduct code reviews, enforce best practices, and mentor junior developers.

• Troubleshoot and resolve technical issues across the contact center ecosystem Stay current with AWS innovations and recommend improvements to enhance customer experience.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field 6 plus years of experience in software development and cloud technologies.

• 2 plus years of hands on experience with Amazon Connect and AWS services Strong understanding of contact center technologies including IVR CTI call routing, and real time analytics.

• Experience with RESTful APIs microservices, and serverless architecture.

• Proficiency in programming languages such as Python Node.js or Java Excellent problem solving, communication, and leadership skills.

• Preferred Qualifications AWS Certified Developer or Solutions Architect. Experience with CRM platforms (e.g., Salesforce, ServiceNow) and their integration with Amazon Connect.

• Familiarity with DevOps tools and CI and CD pipelines. Exposure to AI and ML capabilities for enhancing customer interactions.

About Ampstek

Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance.

Contact:

Snehil Mishra

snehil@ampstek.com

Desk: 609-360-2673 Ext. 125

LinkedIn

www.ampstek.com

About the Company

Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries. From simple beginnings in 2014, Ampstek has always been on a journey to reinvent the world of recruitment through creating amazing customer and candidate experiences driven by a genuine desire to build long term relationships and outcomes. This motivation to break from the pack is stronger than ever as we roll out Ampstek Power globally, an innovative life hub platform for freel... Know more