Skills

Communication Teamwork Java JavaScript CSS SQL ServiceNow PL/SQL Java/J2EE

Job Specifications

Job Description

Seeking a ServiceNow - Production Support Lead. This position will interface with key stakeholders and apply your expertise across different stages of the Production Support Life Cycle, including incident management, problem resolution, root cause analysis, and continuous service improvement. You will play an important role in leading and coordinating the resolution of high-priority issues, ensuring system stability, and minimizing business impact. You will also oversee day-to-day support operations, manage service requests, drive automation and process improvements, and ensure adherence to SLAs. In this role, you will lead validation and coordination of fixes across environments, support implementation and transition activities, and provide guidance during critical releases and warranty periods. You will be part of a collaborative culture where teamwork is encouraged, operational excellence is rewarded, and diversity is respected and valued.

Candidate must be located within the commuting distance of Austin, TX or be willing to relocate to this location.

Required Qualifications:

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7+ years of Information Technology experience
This role is limited to GC EAD, GC, US Citizen
Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.
Strong experience in supporting ServiceNow Platform.
Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).
Experience in working on ServiceNow Production support projects
Familiarity with integration concepts (API, Webservices, REST/SOAP).

Preferred Qualifications:

Good to have - ServiceNow Certified System Administrator (CSA) certification.
Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.
Experience in ServiceNow upgrades and patching activities.
Experience and desire to work in a Global delivery environment.
Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.
Analytical and communication skills.

About the Company

Neer Info Solutions is a boutique executive search firm and has been in the search industry since 2005. We scout the right talent for many Fortune 500 and Leading IT services and Product engineering organizations. We specialize in lateral hiring, leadership hiring, consulting hiring , RPO & Staffing. Our Area of Specialization over the last few years where in we help incubating large pool of talent to various clientele are in the following emerging areas:- * Technology & Digital Hiring * Business/Management Consulting... Know more