Job Specifications
Operations Manager – Outpatient Behavioral Health Practice
Employment Type: Contract
Pay Range $25-$46/hr based on experience
Reports To: Executive Leadership Team
About Us
Rainbow of Resilience is a mission-driven outpatient behavioral health organization
dedicated to providing high-quality, person-centered mental health services. We are
seeking an experienced Operations Manager to ensure our organization maintains the
highest standards of clinical, regulatory, and operational excellence while supporting
strategic growth and innovation.
Position Summary
The Operations Manager will oversee the administrative and operational functions of
the practice, ensuring compliance with state and national regulatory standards
(including OMHAS and Joint Commission requirements). This role is responsible for
developing, implementing, and optimizing systems that support consistent, efficient, and
compliant operations across all aspects of the organization.
Key Responsibilities
Regulatory and Compliance Oversight
Ensure full compliance with OMHAS and Joint Commission standards.
Maintain readiness for audits, inspections, and renewals.
Collaborate with leadership and clinical teams to ensure policies and procedures
align with current regulations and best practices.
Licensing, Credentialing, and Payer Relations
Oversee credentialing and recredentialing processes for all licensed providers.
Manage EDI enrollments, payer registrations, and ongoing payer compliance
activities.
Maintain provider databases, monitor expirations, and ensure accurate and
timely updates with payers.
Operational Process Development
Design, document, and monitor workflows for client intake, insurance verification,
clinical documentation, staff onboarding, and ongoing education.
Standardize processes to promote efficiency, accuracy, and consistency across
departments.
Develop systems for tracking compliance, quality, and performance metrics.
Strategic Collaboration
Partner with leadership to refine organizational policies on fee structures,
emergency planning, clinical documentation, and quality improvement initiatives.
Support internship program development, community and university
partnerships, and practice growth initiatives.
Participate in strategic planning sessions and implement initiatives aligned with
organizational goals.
Industry and Practice Advancement
Stay informed about emerging trends in behavioral health, payer requirements,
and regulatory changes.
Recommend and implement proactive adjustments to maintain operational and
compliance excellence.
Qualifications
Bachelor’s degree in Business Administration, Healthcare Management, or
related field (Master’s preferred).
Minimum 3–5 years of experience in healthcare operations, preferably in
behavioral health or outpatient services.
Strong knowledge of OMHAS, Joint Commission, and payer compliance
requirements.
Demonstrated experience managing credentialing and insurance enrollment
processes.
Proven ability to design, implement, and optimize operational systems and
workflows.
Excellent communication, organizational, and leadership skills.
Proficiency with EHR systems, payer portals, and data management tools.
Why Join Us
Be part of a compassionate, collaborative team committed to advancing
behavioral healthcare access and quality.
Opportunity to shape organizational processes and strategy during an exciting
phase of growth.
Competitive compensation, flexibility and benefits package.
About the Company
Our team of clinicians are dedicated to providing customized services to promote overall well-being. While we can't change difficult situations, we can work together to better understand and resolve challenges in your life. By applying complementary therapy approaches and techniques, we will unearth long-standing behavior patterns or negative perceptions that may be holding you back from experiencing a more fulfilling and meaningful life. #RORrightwhereur #WeAreSocialWork #SocialWorkers #Community #BounceBack #ROR
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